SAFAL SHARMA
Mumbai
Summary
Dynamic professional with over 3 years of experience in software and financial services, specializing in SAP inside sales and customer success. Proven ability to communicate effectively and collaborate across functions to address complex challenges. Strong background in customer service and project coordination, enhancing organizational efficiency. Expertise in problem-solving and teamwork facilitates seamless support for SAP SD solutions, driving successful project outcomes.
Overview
3
3
Languages
3
3
years of professional experience
Work History
Key Account Manager
Tronify Technologies
08.2025 - Current
- Cultivated strong relationships with key clients to enhance customer satisfaction and retention.
- Developed strategic account plans to align solutions with client objectives and drive business growth.
- Developed targeted email marketing campaigns to enhance customer engagement and drive lead generation.
- Conducted regular performance reviews to assess account health and implement corrective actions.
- Collaborated with internal teams to ensure timely delivery of services and resolution of client issues.
- Analyzed market trends and client feedback to identify opportunities for service enhancements.
- Negotiated contract renewals and expansions, maximizing revenue potential within existing accounts.
Sales Support Manager
MODIFI
12.2024 - 07.2025
- Documented all SAP SD configurations and changes, maintaining a clear audit trail for compliance purposes.
- Spearheaded inside sales team, achieving a 25% increase in quarterly sales targets through strategic planning and execution.
- Supported management of sales workflows and records through Salesforce CRM.
- Established trust-based relationships with clients and channel partners.
- Collaborated with product marketing, finance, legal, and risk teams to ensure efficient deal closures.
- Presented client feedback to product teams to improve localisation and customer satisfaction.
- Participated in broader company objectives within a performance-driven culture.
- Contributed at Modifi, a global fintech, in support of international trade finance workflows and client partnerships.
- Streamlined order-to-cash processes through effective SAP SD configuration, enhancing operational efficiency.
- Facilitated user training sessions on SAP SD functionalities, enhancing team proficiency and system utilisation.
Assistant Manager
Bajaj Housing Finance Ltd.
03.2023 - 12.2024
- Assisted in managing sourcing partners and DSAs to ensure consistent inflow of quality home loan leads.
- Supported case documentation verification and submission to facilitate coordination between sourcing and internal credit/operations teams.
- Coordinated with departments like credit, collateral management, and operations to reduce turnaround time and delays.
- Managed key account matters including solving issues, updating on project milestones, attending meetings and managing other communications.
- Utilised CRM software to track sales performance, customer interactions, and forecast future sales trends.
Education
PGDM - Marketing & Sales
Doon Business School
Dehradun01-2023
B.Sc. - Mathematics
Shri Satya Sai College of Science and Technology
Sehore, MP01-2019
Skills
Account management
SAP enterprise systems
B2B customer relationship management
International trade finance support
Process optimization
Project management
Salesforce CRM and documentation
Partner and stakeholder communication
Team operations management
Lead generation and inside sales
Credit and case documentation
Cross-functional collaboration
SAP S/4HANA
Sales and distribution
Software Sales
Languages
English
Hindi
Marathi
Personal Information
Timeline
Key Account Manager
Tronify Technologies
08.2025 - Current
Sales Support Manager
MODIFI
12.2024 - 07.2025
Assistant Manager
Bajaj Housing Finance Ltd.
03.2023 - 12.2024
B.Sc. - Mathematics
Shri Satya Sai College of Science and Technology
PGDM - Marketing & Sales
Doon Business School