Mrunali Khobragade
Pune
Summary
Expert in network operations with a strong focus on troubleshooting and system reliability. Proficient in monitoring network performance to ensure maximum uptime. Demonstrates effective collaboration and problem-solving skills in team environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
NOC Engineer
Wipro Technologies
Pune
12.2022 - Current
- Monitored and analysed system performance, including network traffic, security, and capacity.
- Provided user support by diagnosing network and device problems and implementing solutions.
- Assisted with installation, removal, or relocation of user connectivity equipment and devices.
- Troubleshot network and connectivity problems for users or groups.
- Utilised tools such as Zabbix, Meraki, and FortiGate for monitoring and support.
- Handled customer concerns and escalated major issues to supervisors.
- Coordinated with field engineers for troubleshooting.
- Worked on SD-WAN tools to enhance connectivity.
- Configured and maintained network devices to ensure security and performance.
- Monitored antivirus software and firewalls against attacks and unauthorised access.
Technical Support Advisor II
Concentrix services India Pvt Ltd
Pune
01.2022 - 11.2022
- Monitored systems to ensure proper operation and input commands to assist in troubleshooting.
- Resolved hardware and telephone issues within 1 hour to enhance departmental efficiency.
- Supported cloud-based and web-based clients through remote assistance via phone, email, and chat.
- Installed applications for clients, including antivirus software and Microsoft Office.
- Helped customers set up new systems, applications, and software.
- Responded to technical malfunctions and issues through customer emails, calls, and live chat to provide solutions.
- Tracked incidents using support tickets to expedite resolution.
Technical Analyst
Eclerx Service India Pvt Ltd
Pune
01.2021 - 01.2022
- Resolved hardware and telephone issues promptly and accurately.
- Conducted quality assurance and control assessments of support ticket fulfilment.
- Configured hardware devices and software to establish workstations for employees.
- Investigated cable issues to determine necessary troubleshooting methods for quick resolution.
- Assisted in streamlining repair processes and updating procedures for consistent support actions.
- Provided remote support for cloud-based and web-based clients via phone, email, and chat.
Education
Bachelor of Science - BCA
sadabai raisoni women's college
Nagpur 2020
Skills
- Firewalls, VPNs and security products
- Firewalls
- Understanding of firewalls
- Firewalls management
- Nextgen firewalls
Languages
Marathi
First Language
Hindi
Proficient
C2
English
Proficient
C2
Certification
- CCNA Completion Certificate - 2022
- AWS Solution Architect Global Certification -6/2025
(Validation Number: 632d49bf24c0406aac5692265e3adcda)
- Microsoft Certified: Azure Security Engineer Associate - 8/2025
(Cretification Number : EC48Y2-F785BC )
- 2023
NSE 1, 2, 3 Network Security Expert (NSE)
Fortinet Inc - Online
• NSE 1 Information Security Awareness
• NSE 2 The Evolution of Cybersecurity
• NSE 3 Network Security Associate
Timeline
NOC Engineer
Wipro Technologies
12.2022 - Current
Technical Support Advisor II
Concentrix services India Pvt Ltd
01.2022 - 11.2022
Technical Analyst
Eclerx Service India Pvt Ltd
01.2021 - 01.2022
Bachelor of Science - BCA
sadabai raisoni women's college