SAFIQUL AHMED
GUWAHATI
Summary
Retail professional specializing in store operations management and customer satisfaction enhancement. Proven track record in achieving sales targets through effective team leadership and training. Expertise in inventory management and visual merchandising to optimize the shopping experience.
Overview
4
4
Languages
1
1
Certification
8
8
years of professional experience
Work History
Senior Store Manager
Blink Commerce Private Limited
Guwahati, India
06.2025 - Current
- Managed daily store operations, focusing on stock levels and staff schedules to enhance customer experience.
- Oversaw inventory management, implementing control measures that reduced stock loss.
- Implemented theft prevention strategies that minimized overall store losses.
- Managed last mile operations to ensure timely deliveries.
- Maintained fleet of 70 riders and 30 in-store captains for operational efficiency.
- Conducted audits and managed dumps, ensuring store losses remained in check.
Store Manager
V mart Retail LTD
Guwahati , India
02.2024 - 06.2025
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Implemented visual merchandising strategies to enhance product visibility and drive sales.
- Developed and maintained relationships with local businesses to boost community engagement and store profile.
- Coordinated promotional events to increase customer footfall and promote new product launches.
- Monitored competitor activity, adapting strategies to maintain a competitive edge in the market.
- Led a team of 35 staff, providing training, performance feedback, and personal development support.
Store Manager
Reliance Retail Limited
Bongaigaon, India
03.2023 - 02.2024
- Oversaw daily store operations, focusing on stock management, staff scheduling, and customer service standards.
- Conducted regular performance reviews, establishing objectives and targets for team members.
- Analyzed sales data to identify trends, forecast demand, and adjust inventory accordingly.
- Facilitated meetings with trade staff to delegate tasks and communicate market trends and priorities.
- Utilized CRM systems to collect customer feedback, enhancing service quality and product offerings.
- Determined optimal stock levels to balance demand fulfillment and cost minimization.
Department Manager
Vishal Mega Mart
Guwahati, India
08.2022 - 03.2023
- Monitored staff performance and developed targeted improvement plans.
- Organized staff rosters to ensure optimal coverage during peak periods without overstaffing.
- Reviewed sales and inventory data, identifying trends and preparing reports for management.
- Collaborated with other managers to effectively plan and direct organizational tasks.
- Kept department aligned with sales and profit objectives by minimizing waste and maximizing revenue opportunities.
CSA
MARKS & SPENCER RELIANCE INDIA PVT. LTD
Guwahati, India
09.2018 - 08.2022
- Delivered exceptional customer care while performing cashier duties and assisting with products.
- Handled customer complaints with empathy, offering practical solutions to foster positive relationships.
- Monitored inventory levels and replenished products to ensure consistent availability.
- Updated visual merchandising displays to create engaging store environments that attract customers.
Education
Bachelor of Arts - POLITICAL SCIENCE
R.G BARUAH COLLEGE
Guwahati01.2016
12TH - SCIENCE
ARYA VIDYAPITH H.S & M.P SCHOOL
01.2011
10TH - SSC
MODERN ENGLISH SCHOOL
GUWAHATI01.2009
Skills
- Inventory management and logistics
- Staff training and development
- Loss prevention strategies
- Operational efficiency improvement
- Visual merchandising techniques
- Data analysis and interpretation
- E-commerce operations management
- Staff training
- Team building skills
- Marketing strategy development
- Visual merchandising insight
- Brand loyalty development
Certification
P.G.D.C.A
Hobbies and Interests
- Playing Outdoor Sports
- Travelling
- Photography
- Gardening & Farming
- Cooking
Languages
English
Proficient
C2
Hindi
Proficient
C2
Bengali
Upper Intermediate
B2
Assamese
Proficient
C2
Timeline
Senior Store Manager
Blink Commerce Private Limited
06.2025 - Current
Store Manager
V mart Retail LTD
02.2024 - 06.2025
Store Manager
Reliance Retail Limited
03.2023 - 02.2024
Department Manager
Vishal Mega Mart
08.2022 - 03.2023
CSA
MARKS & SPENCER RELIANCE INDIA PVT. LTD
09.2018 - 08.2022
Bachelor of Arts - POLITICAL SCIENCE
R.G BARUAH COLLEGE
12TH - SCIENCE
ARYA VIDYAPITH H.S & M.P SCHOOL
10TH - SSC
MODERN ENGLISH SCHOOL