Sagar
Summary
Driven by data-driven decision-making and a knack for CRM integration, I significantly enhanced revenue generation and customer relationships at Jindal Realty Limited. Leveraging Salesforce proficiency and exceptional customer support skills, I spearheaded successful CRM campaigns and streamlined billing processes, demonstrating a proven track record of results.
Overview
6
6
years of professional experience
Work History
CRM Executive
Jindal Realty Limited
03.2023 - Current
- Assisted in driving revenue generation through effective lead nurturing strategies based on individual customer preferences and behaviors.
- Established KPIs to measure the success of CRM campaigns, consistently monitoring progress towards desired outcomes.
- Enhanced customer relationships by implementing tailored CRM strategies and personalized marketing campaigns.
- Spearheaded collaboration between marketing and sales departments, aligning goals around a centralized database within the company''s chosen CRM solution.
Office Coordinator
Dauphin Travel Marketing Private Limited
04.2019 - 02.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Billing Executive
Idea Cellular
08.2018 - 02.2019
- Streamlined billing processes by implementing automated systems, reducing errors and improving efficiency.
- Provided excellent customer service to clients, addressing concerns and queries related to their bills promptly and professionally.
- Ensured data security by adhering strictly to confidentiality guidelines when handling sensitive client information during the billing process.
- Maintained a clean aging report by diligently following up on overdue accounts and negotiating mutually beneficial payment arrangements where necessary.
Education
Bachelor of Science - Computer And Information Sciences
M.D.U Rohtak
Rohtak, India07.2017
Skills
- Customer Support
- Data-driven decision-making
- Salesforce proficiency
- CRM Integration
Timeline
CRM Executive
Jindal Realty Limited
03.2023 - Current
Office Coordinator
Dauphin Travel Marketing Private Limited
04.2019 - 02.2023
Billing Executive
Idea Cellular
08.2018 - 02.2019
Bachelor of Science - Computer And Information Sciences
M.D.U Rohtak