Sagar Acharya
Bengaluru
Summary
Hands-on Project Manager recognized for flawless execution and finding solutions to complex problems. Communicative and reliable professional polished in developing scopes and objectives and maintaining comprehensive project documentation. Commended for unexcelled record of completing critical projects on schedule and within budget.
Overview
8
8
years of professional experience
8
8
Certification
Work History
Project Manager, Customer Relations
Toyota Kirloskar Motor Pvt Ltd
Bengaluru
2023.01 - Current
- Create and maintain All India customer-centric project schedules, including defining activities, sequence of events, dependencies, work effort, duration and associated resource requirements.
- Managed multiple projects with competing deadlines simultaneously.
- Facilitate stakeholder collaboration for swift resolution of Senior Management escalations using Agile methods.
- Collaborated with cross-functional teams responsible for developing innovative solutions for complex problems.
- Advised stakeholders on best practices related to managing large-scale projects.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Drive software teams to complete design, planning, development, and testing for customer voice dashboard.
- Develop and maintain project charter, and timeline schedules and provide periodic project status and budget reporting to all management levels.
Project Manager, Sales Development
Toyota Kirloskar Motor
Bengaluru
2017.07 - 2022.12
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Team Leader and spokesperson to 6 professional retainers and act as a final arbitrator to their decisions.
- Manage project risk proactively, identify project risks and coordinate meetings with stakeholders to address risks before they become issues.
- Prepared policies and development plans to up-skill and certify dealer trainers
- Drive vendors in the design, planning, development, Testing and Deployment of sales development interventions to All India Dealers.
- Track the progress of cost, budget and timing for each project, reporting any variances and suggesting ways to meet the KPIs.
- Review the parameters, targets and risks associated with the SLAs being discussed with the vendors
GEAT
Toyota Kirloskar Motor Pvt Ltd
Bengaluru
2016.06 - 2017.06
- Audit and suggest remedies to ensure standardized work at the shop floor across both manufacturing plants.
- Collaborated with cross-functional team to identify challenges and build remedial measures to improve production efficiency.
Education
BE in Mechanical -
NMAM Institute of Technology, Nitte
05.2016
Skills
- Project Management
- Project Planning
- Project Presentation
- Communication
- Sales Business development
- Customer Relations Management
- Team Management
- Critical Thinking
- Conflict Management
- Data Analysis
- Problem Solving
- Adaptability
Certification
- Data Science by IBM
- Introduction to Project Management
- Introduction to JIRA
- PowerBI
- Toyota Business Practices
- PDCA
- Digital Marketing by Google
- Basics of Automobile Technology by NIE-Eicher
Accomplishments
- Successfully led the historic implementation of a standardized price list across all Toyota dealerships [Impact: Transparent Pricing, Stop illegal charging of Logistic & handling charges]
- Established disciplinary measures to promote ownership among dealers in addressing customer grievances [Impact: Toyota Recovered Rs. 5 million/ month from Dealer, Customer Escalation dropped by 50%]
- Effectively equipped dealerships for mass hybridization, ensuring they are well-prepared to meet new market demands [Impact: Knowledge Improvement from 50% to 85%]
- Introduced experiential test drives, including direct competition comparisons, giving dealers hands-on experience with new products [Impact: Competition Handling by the Frontline increased by over 100%]
- Transformed business operations of Toyota Driving School, securing dealer buy-in to expand outlets from 5 to 11. [Impact: Enrollment increased from 80 to 700/month. Revenue increased from 40k/month to 350k/month]
Technical Skills
- Advanced Excel
- Microsoft Power-point
- Microsoft Projects
- Toyota Business Practices
- PDCA
- Power-BI
- JIRA
- Python
- SQL
- Primavera
- Agile, Lean, Kanban & Waterfall Methodologies
Timeline
Project Manager, Customer Relations
Toyota Kirloskar Motor Pvt Ltd
2023.01 - Current
Project Manager, Sales Development
Toyota Kirloskar Motor
2017.07 - 2022.12
GEAT
Toyota Kirloskar Motor Pvt Ltd
2016.06 - 2017.06
BE in Mechanical -
NMAM Institute of Technology, Nitte
- Data Science by IBM
- Introduction to Project Management
- Introduction to JIRA
- PowerBI
- Toyota Business Practices
- PDCA
- Digital Marketing by Google
- Basics of Automobile Technology by NIE-Eicher
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