Sagar Babbar
Brampton
Summary
Motivated and results-driven professional with experience in customer service and sales. Skilled in building relationships, analyzing customer needs, and achieving sales goals. Graduated in Corporate Account Management and Marketing program at Centennial College. Holds a Diploma of Education in International Business and completed the Automotive Business School of Canada program. Has completed the Ontario Motor Vehicle Industry Council (OMVIC) certification.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Sales Support Associate
Tata Motors
2023.05 - 2024.08
- Improved customer retention rates by consistently delivering excellent service and support.
- Contributed to increased revenue growth through diligent follow-up on potential leads and opportunities.
- Boosted customer satisfaction by providing timely and accurate sales support services.
Field Marketing Representative
Canadian Tire Corporation
9 2022 - 2023.04
- Promote and sell credit card products to customers in-store
- Build relationships with customers to understand their needs and recommend appropriate credit card products
Customer Service Representative
Concentrix
2020.07 - 2021.05
- Handled customer inquiries and complaints via phone, email, and chat
- Resolved customer issues efficiently and effectively to ensure high customer satisfaction
- Escalated complex issues to the appropriate department for resolution
- Met or exceeded performance targets, including average handling time and customer satisfaction ratings.
Customer Service Representative
Teleperformance
2019.10 - 2020.06
- Assisted customers with product inquiries, order placement, and tracking
- Addressed customer complaints and resolved issues in a timely manner
- Managed customer accounts and maintained accurate records of interactions
- Provided product recommendations and sold additional products to increase sales.
Education
Corporate Account Management, Marketing -
Centennial College
Automotive business school of Canada, Ontario motor vehicle industry council - undefined
Georgian College
Diploma of Education, International Business - undefined
Durham College
2021.09 - 2022.05
Bachelor of Commerce - BCom - undefined
Panjab University, Chandigarh
2012.05 - 2015.05
Skills
Marketing
Sales
Retail Sales
Client Relationship Building
Strong Organization
Certification
OMVIC - Ontario Motor Vehicle Industry Council (OMVIC)
Awards
Honor Roll - Durham College, 03/2022, Honor for achieving academic distinction.
Timeline
Sales Support Associate
Tata Motors
2023.05 - 2024.08
Diploma of Education, International Business - undefined
Durham College
2021.09 - 2022.05
Customer Service Representative
Concentrix
2020.07 - 2021.05
Customer Service Representative
Teleperformance
2019.10 - 2020.06
Bachelor of Commerce - BCom - undefined
Panjab University, Chandigarh
2012.05 - 2015.05
Field Marketing Representative
Canadian Tire Corporation
9 2022 - 2023.04
Corporate Account Management, Marketing -
Centennial College
Automotive business school of Canada, Ontario motor vehicle industry council - undefined
Georgian College
OMVIC - Ontario Motor Vehicle Industry Council (OMVIC)
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