Sagar Chavan
Quality Analyst
Mumbai
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
14
14
years of post-secondary education
Work History
Quality Analyst
Capita India Pvt Ltd
Mumbai
08.2016 - Current
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed and maintained quality assurance procedure documentations.
Customer Service Executive
Pepperfry.com
Mumbai
12.2014 - 01.2016
- Resolved customers issue by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and cancellation.
Debt Collector Agent
Banctec
Mumbai
08.2013 - 12.2014
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
Customer Care Agent
Wipro
Mumbai
04.2011 - 08.2013
Education
HSC - Commerce
Karthika Junior College
Mumbai 06.2004 - 04.2006
SSC - Schooling
Holy Cross High School
Mumbai 06.1992 - 05.2004
Skills
SQL understanding
Timeline
Quality Analyst
Capita India Pvt Ltd
08.2016 - Current
Customer Service Executive
Pepperfry.com
12.2014 - 01.2016
Debt Collector Agent
Banctec
08.2013 - 12.2014
Customer Care Agent
Wipro
04.2011 - 08.2013
HSC - Commerce
Karthika Junior College
06.2004 - 04.2006
SSC - Schooling
Holy Cross High School
06.1992 - 05.2004