SAGAR GAJBHIYE
NAGPUR
Summary
Customer-focused and service-driven professional with over 10 years of experience in passenger handling, airport operations, and customer support. Skilled in managing guest queries, ensuring smooth travel experiences, and maintaining high service standards in fast-paced environments. Eager to bring my expertise to the aviation industry and contribute to a memorable onboard experience for guests from around the world.
Overview
13
13
years of professional experience
Work History
Senior Executive Customer Service
INTERGLOBE AVIATION PVT LTD
05.2015 - Current
- Managed passenger check-in, seat selection, and boarding processes while ensuring a seamless airport experience.
- Assisted passengers with flight information, gate changes, delays, cancellations, and rebooking.
- Resolved customer queries and complaints promptly, ensuring a high level of satisfaction.
- Coordinated with ground staff and airline teams to ensure smooth operations and deliver exceptional service.
- Supporting guest assistance including special needs, elderly, and unaccompanied minors.
Customer Service Assistant
JET AIRWAYS
02.2013 - 01.2015
- Handled customer queries and ensured high-quality service at all touch points.
- Managed baggage issues (damaged, pilfered, re-routed) and assisted misconnected passengers with accommodation and rebooking.
- Coordinated arrivals/departures, supported check-in and boarding operations.
- Addressed customer complaints via email and in-person, and guided passengers on luggage for onward travel.
Education
Bachelor of Commerce -
G.C. College of Commerce and Economics
NagpurHigher Secondary Education (H.S.C.) -
Dr. Ambedkar College of Science
NagpurSecondary School Certificate (S.S.C.) -
Bishop Cotton School
NagpurSkills
- Passenger Handling
- Guest Relations
- Airport Operations
- Cruise Operations
- Check-in
- Boarding
- Documentation
- Baggage Handling
- Safety Compliance
- Effective Communication
- Interpersonal Skills
- Problem Solving
- Team Coordination
- Adaptability
- Service Excellence
- Guest Satisfaction
- Customer Service Excellence
- Public Address
- Announcements
- Crisis Management
- Conflict Resolution
- Microsoft Office
- Reporting
- Security Awareness
- Safety Awareness
- Onboard Hospitality Support
- Attention to Detail
- Time Management
Ideal For Roles
I am enthusiastic about building a career in the aviation industry where I can contribute my skills in guest services, operations support, safety compliance, and teamwork to deliver world-class hospitality onboard and at the airport.
Commitment
COMMITTED TO PROVIDING SAFE, COMFORTABLE & MEMORABLE EXPERIENCES AT SEA.
Passport
Valid
Willingness
Willing to work on-board worldwide
Languages
- Hindi
- English
- Hindi
Hobbies and Interests
- Travelling
- Listening Music
- Exploring New Cultures
Availability
Ready to join immediately
Certificates Obtained
- Basic Airport Handling
- Interact Check-in
- Security Awareness
- Dangerous Goods (DGCA Approved)
- Guest First Training
Personal Information
- Profession: CUSTOMER SERVICE PROFESSIONAL
- Date of Birth: 04/08/87
- Gender: Male
- Marital Status: Married
Timeline
Senior Executive Customer Service
INTERGLOBE AVIATION PVT LTD
05.2015 - Current
Customer Service Assistant
JET AIRWAYS
02.2013 - 01.2015
Bachelor of Commerce -
G.C. College of Commerce and Economics
Higher Secondary Education (H.S.C.) -
Dr. Ambedkar College of Science
Secondary School Certificate (S.S.C.) -
Bishop Cotton School