Sagar Gunjal
MICROSOFT 365 CERTIFIED MICROSOFT TEAMS VOICE ENGINEER
Pimpri
Summary
Experienced Cloud/Microsoft 365 Specialist with 10+ years of solution crafting and IT support. Seeking to join a top team to drive innovation and achieve goals. Proven track record of client satisfaction and excellence in IT support. Skilled in Microsoft 365 implementation and support, with a focus on designing solutions that meet client and user needs. Strong communication skills and meticulous documentation practices. Comprehensive technical background covering all IT needs, with a knack for troubleshooting complex issues and maintaining great customer relations. Ready to contribute to organizational goals in a technology-driven environment.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Sr. Support Engineer
Microsoft
03.2020 - Current
- Proficient in critical thinking, and adept at resolving complex problems, with a track record of handling high-stakes issues.
- Demonstrated expertise in providing premier customer support for Microsoft, ensuring client satisfaction, and loyalty.
- Managing Strategic S500 Customer Support Business for Microsoft.
- Exceptional communication skills, both verbal and written, complemented by a strong foundation in logical problem-solving.
- Proven ability to foster customer relationships, enhancing service quality, and business growth.
- Highly self-motivated, with a knack for initiating action and driving results independently.
- Adaptable and resilient, with a capacity to navigate through ambiguity and evolving challenges.
- Skilled in managing stressful situations with poise, and maintaining performance under pressure.
- Technical proficiency in Microsoft Teams, including configuration, optimization, and troubleshooting of Microsoft Teams Phone.
- In-depth knowledge of Office 365 Administration, Microsoft Azure, Exchange Online, OneDrive for Business, SharePoint Online, and Microsoft Intune.
- Adept at monitoring, managing, and enhancing Microsoft Teams environments, ensuring optimal functionality and user experience.
- Critical thinker, adept at resolving complex, high-profile issues under pressure.
- Skilled in Microsoft Teams, Office 365, Azure, and more for premier customer support.
- Proven track record in building strong customer relationships and team collaboration.
- Flexible and self-motivated, excelling in dynamic, changing, and high-stress environments.
- Led training sessions for internal staff members, boosting their technical knowledge and skills in key areas of expertise.
- Evaluated new technologies for potential implementation in the company''s support strategy, improving overall effectiveness of the team.
- Delivered exceptional customer service by addressing user inquiries promptly and professionally.
Sr. Project Engineer
Wipro Technologies
11.2017 - 03.2020
- Led 'HyperCare' to deploy Office 2016 via SCCM.
- Implemented MFA for Office 2016, upping security.
- Set up OneDrive for Business, enhancing storage.
- Provided Level 2 support for Skype for Business.
- Spearheaded the 'HyperCare' initiative, successfully deploying Office 2016 ProPlus across the enterprise via SCCM Server.
- Implemented Multi-Factor Authentication (MFA) for Office 2016 rollouts, guiding user setup to enhance security measures.
- Executed the installation and configuration of OneDrive for Business, streamlining cloud storage solutions.
- Delivered expert Level 2 support for Skype for Business, ensuring robust communication channels.
- Committed to customer satisfaction through vigilant quality and process management across all project phases.
- Monitored and supported business operations, including SharePoint Online, OneDrive for Business, Skype for Business Online, MFA, and Office ProPlus.
- Managed the migration from FSS servers to OneDrive for Business, providing pre- and post-migration support.
Sr. Technical Lead
Convergys India Pvt Ltd
09.2014 - 10.2017
- Acted as Microsoft's ambassador, adeptly handling intricate technical challenges in Office 365 for enterprise clients through various communication channels.
- Delivered expert-level technical consultations and strategic deployment guidance to Microsoft Gold partners, promoting compliance with Microsoft's best practices.
- Excelled in customer relationship management, and maintained detailed records of support interactions.
- Collaborated with cross-functional teams to effectively resolve complex technical issues for customers.
- Engaged with technical advisors and played a key role in escalated case triage meetings to streamline issue resolution.
- Enhanced team expertise by sharing knowledge and mentoring.
- Conducted dynamic presentations on SfB, Lync, Office 365, and SharePoint Online to Microsoft Silver and Gold Partners.
- Led educational triages and training for support engineers.
- Developed and showcased innovative solutions tailored to client requirements, including live product demonstrations.
- Performed thorough fault reproduction, troubleshooting, analysis, and root cause analysis to address product issues.
- Represented Microsoft with professionalism, resolving complex Office 365 issues for clients through effective communication.
- Provided authoritative Office 365 deployment strategies and best practice recommendations to Microsoft Gold partners.
- Drove cross-team collaboration, knowledge sharing, and training initiatives to elevate the quality of solution delivery.
Technical Support Engineer
Mphasis An HP
06.2012 - 04.2013
- Onboarded new clients by facilitating subscriptions to company applications, and supporting custom application creation to meet specific needs.
- Executed remote installations of software applications.
- Performed detailed troubleshooting procedures to ensure the resolution of technical issues.
- Executed remote app installations efficiently.
- Resolved app issues via the ticketing system.
- Provided expert call support and troubleshooting.
Education
Bachelor of Science - Computer Engineering
IN COMPUTER ENGINEERING
University Of Pune 04.2009 - 01.2013
DIPLOMA - Computer Engineering
IN COMPUTER SCIENCE
Maharashtra State Board Of Technical Education 04.2001 -
Skills
M365
Microsoft Teams
Microsoft SharePoint Online
OneDrive for Business
Exchange Online
Microsoft Intune
Microsoft Security & Compliance
Microsoft Azure
Active Directory
PowerShell
Customer support & Application Support
Microsoft Identity Management
Certification
Microsoft 365 Certified Teams Administrator Associate
Personal Information
- Date of Birth: 04/30/90
- Nationality: Indian
- Marital Status: Married
Timeline
Sr. Support Engineer
Microsoft
03.2020 - Current
Sr. Project Engineer
Wipro Technologies
11.2017 - 03.2020
Sr. Technical Lead
Convergys India Pvt Ltd
09.2014 - 10.2017
Technical Support Engineer
Mphasis An HP
06.2012 - 04.2013
Bachelor of Science - Computer Engineering
IN COMPUTER ENGINEERING
04.2009 - 01.2013
DIPLOMA - Computer Engineering
IN COMPUTER SCIENCE
04.2001 -