Sagar Jaiswal
Mumbai
Summary
Accomplished Business Leader with proven ability to develop & implement business management goals. Carries substantial experience in the domains of Customer Service Operations, Product Development, Sales and Business Operations. Experienced with running start-ups and emerging companies, along with strong technology and product development expertise.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Development Manager
BriskIT - Food Delivery
Mumbai
06.2024 - Current
- Provided training to sales staff on effective communication techniques when dealing with clients.
- Researched target markets to understand the needs of current and potential customers.
- Conducted market research and analysis to identify new business opportunities.
- Identified potential clients, built relationships, and negotiated contracts.
- Conducted research on industry trends, competitor activities, and customer needs.
- Leveraged cold calling, in-person visits and referrals to build leads.
- Facilitated training and development programs for sales and business development teams.
Business Development Manager
TED
Mumbai
10.2023 - 06.2024
- Develop and maintain meaningful relationships with sponsors/partners to understand their needs and ensure retention and upselling and cross selling.
- Represent the company at industry events and conferences, building brand awareness and fostering new partnerships.
- Cultivated strong relationships with partner executives, fostering trust and open dialogue between organizations.
- Organized events and conferences that facilitated networking opportunities between potential partners and company representatives.
Business Development Manager
UpGrad
Mumbai
04.2023 - 07.2023
- Generated leads through cold calling, email campaigns and other marketing activities.
- Organised product demonstrations for prospective customers.
- Monitored competitor activity in order to stay ahead of the competition.
- Maintained accurate records of sales activities using CRM software systems like LeadSquared
- Researched industry trends, market conditions and company news relevant to business development initiatives.
- Managed client relationships throughout the entire sales process from initial contact through closure.
- Provided training to sales staff on effective communication techniques when dealing with clients.
Senior Manager - Recruitment & Operations
Artium Academy
Mumbai
04.2022 - 04.2023
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Fostered positive relationships with teachers to maximise satisfaction, retention and experience.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Managed recruitment pipelines to secure and onboard suitable musicians within target timescales.
Operations Manager
American Express
Mumbai
08.2016 - 04.2022
- Led and inspired a team of over 20 members in domains of Customer Service Operations in 3 different time zones worldwide.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Managed communications during major technology outages, natural disasters, virus outbreaks, frame cloud outages and network device outages.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Onboarded new employees with training and new hire documentation.
Education
BCOM - Commerce
Manav Bharti University
06-2013
HSC - Commerce
Srinivas Bagarka College
06-2010
SSC -
Holy Cross High School
05-2008
Skills
- People Management
- Business Development
- Relationship Management
- Product Development
- Customer Service
- Teamwork and Collaboration
Accomplishments
Top Performer American Express 2018
Emerging Leader American Express 2020.
Most Dependable Leader American Express 2021
Certification
- Harvard People Leadership Program
- International Air Traffic Association
- Product Management - Building a Product Roadmap
- Lean Six Sigma Foundations
Tools & Softwares
GSuite, Excel, Zoho, LeadSquared.
Timeline
Business Development Manager
BriskIT - Food Delivery
06.2024 - Current
Business Development Manager
TED
10.2023 - 06.2024
Business Development Manager
UpGrad
04.2023 - 07.2023
Senior Manager - Recruitment & Operations
Artium Academy
04.2022 - 04.2023
Operations Manager
American Express
08.2016 - 04.2022
BCOM - Commerce
Manav Bharti University
HSC - Commerce
Srinivas Bagarka College
SSC -
Holy Cross High School
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