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Associate Principal Engineer

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Driven as Customer Support Manager with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Highly motivated and results-oriented professional with a strong background in advanced management processes and a proven ability to build and maintain trusted client relationships through excellent communication and interpersonal skills. Demonstrates a proactive approach to learning, with a keen interest in expanding knowledge and taking on new responsibilities that support organizational goals. Offers a unique blend of experience in both medical and technical fields, with a focus on enhancing operational efficiency and delivering exceptional service.
Operations professional with strong foundation in streamlining processes and managing complex projects. Known for excellent collaboration skills and ability to adapt to changing environments to achieve results. Proficient in logistics, supply chain management, and team coordination, with reliable and flexible approach to work.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added Responsibilities to meet team goals. Professional Summary 5.5+ years of experience as a Windows System Admin ,IT Asset Incharge and Customer Support Associate. Have worked on End user Support. Assisted clients with general support for hardware, peripherals, network connections, and external software. Good experienced in AD, DNS, DHCP, Group Policy, Network related issue, PC Assembled & Dissembled, OS Installation and IT /Non IT asset Managing. Good communication and analytical skills, along with the ability to multi-task effectively under challenging conditions. Exceptionally strong performance working independently or in team environments. Specializes in building client relationships and exceeding core metrics for service.

Strategic Key Account Lead with extensive experience in B2B telecom and NLD operations. Expertise in enterprise account management, commercial governance, billing accuracy, and cross-functional stakeholder coordination. Known for driving client satisfaction, revenue protection, and operational efficiency. IIM Calcutta alumnus.

Looking for a creatively challenging opportunity to build a solid foundation and a long-term relation with a reputed organization in IT as a support engineer or a software developer.

Accomplished leader with expertise in operations management and international expansion, having directed e-commerce strategies. Proven track record in business development and team collaboration, driving significant growth and enhancing profitability. Adept at mentoring and training, ensuring quality assurance and seamless global logistics. Successfully reduced costs by negotiating favorable supplier contracts.

Dynamic Logistics Associate with proven expertise at Amazon in shipment coordination and inventory management. Skilled in operating scanning equipment and enhancing customer satisfaction through effective problem resolution. Achieved optimal inventory flow and minimized shortages, demonstrating strong organizational abilities and a commitment to excellence in warehouse operations.

Resourceful student with a background in efficient task completion and maintaining high productivity levels. Proficient in time management, critical thinking, and problem-solving. Excels at communication, teamwork, and adaptability for successful collaboration and project completion in diverse environments.

Experienced DevOps Engineer with 4 years of expertise in creating high-availability IT solutions. Skilled in AWS, DevOps practices, and cloud technologies. Successfully automated application deployment and improved resource usage. Focused on CI/CD pipelines, automation, and working with cloud environments. Always learning and staying updated with the latest industry trends. Strong team player with a passion for improving software delivery and operations.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Sagar Kapoor

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Lifafa Tech Private Limited

ASST. EXECUTIVE

CUSTOMER SERVICE EXECUTIVE (CONTRACTUAL BASES)

Education

M.A - Masters in Education

Bachelor of Arts -

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Lifafa Tech Private Limited

ASST. EXECUTIVE

CUSTOMER SERVICE EXECUTIVE (CONTRACTUAL BASES)

M.A - Masters in Education

Bachelor of Arts -

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