Sagar Kapoor
New Delhi
Summary
To Work in an organization where I can utilize my skills and experience and knowledge for the growth of both the organization and my as well.
Overview
4
4
years of professional experience
Work History
Lifafa Tech Private Limited
Lifafa Tech Pvt. Ltd.
Gurgoan
02.2023 - 08.2024
- Plan and coordinate travel itineraries for individuals, groups, and corporate clients.
- Book flights, accommodations, and transportation while managing budgets and timeframes.
- Serve as the main point of contact for customers, providing updates, and resolving travel-related issues.
- Offer guidance on destination highlights, cultural norms, and local customs.
- Collaborate with travel suppliers (hotels, airlines, tour operators) to negotiate deals, and ensure client satisfaction.
- Organize group tours and activities, ensuring smooth execution and positive experiences for participants.
ASST. EXECUTIVE
IENERGIZER
04.2021 - 11.2021
- Managed internal and external communication, handling emails and phone calls to facilitate efficient information flow.
- Maintained excellent customer relationships by efficiently solving queries, complaints and issues.
- Resolved complex customer issues with patience, ensuring satisfaction and loyalty.
CUSTOMER SERVICE EXECUTIVE (CONTRACTUAL BASES)
TELEPERFORMANCE
09.2020 - 11.2020
- Maintained excellent customer satisfaction by offering friendly, helpful, and informative customer service.
- Followed up on customer interactions to provide further support.
- Responded to customer emails and calls with accurate, professional replies.
Education
M.A - Masters in Education
IGNOU University
Delhi01.2025
Bachelor of Arts -
Delhi University
Delhi01.2022
Skills
- Leadership skills
- Time management skills
- Logistics coordination
- Operational support
- Multitasking Abilities
Disclaimer
I hereby confirm that all the above information is true to the best of my knowledge.
Timeline
Lifafa Tech Private Limited
Lifafa Tech Pvt. Ltd.
02.2023 - 08.2024
ASST. EXECUTIVE
IENERGIZER
04.2021 - 11.2021
CUSTOMER SERVICE EXECUTIVE (CONTRACTUAL BASES)
TELEPERFORMANCE
09.2020 - 11.2020
M.A - Masters in Education
IGNOU University
Bachelor of Arts -
Delhi University