Sagar Kumar
Sitamarhi
Summary
Results-driven Sales & Operations Associate with [3 years] of experience supporting business growth through seamless coordination between sales, operations, and customer service. Managing client relationships, and driving revenue through proactive sales support. Adept at handling order processing, inventory management, and cross-functional communication to ensure operational excellence. Recognized for strong problem-solving.
Overview
2020
2020
years of professional experience
Work History
Sales & FIN-Operations Associate
BYJU'S - The Learning App
01.2019 - 01.2020
- Responsible for all Company Operations and Sales since Initiating the supply
- Product Demand Management (SOP), Planning, Quality Assurance.
- Distribution, Customer Service, Credit and Collection.
- Identifying and maintaining a list of prospective customers
- Build relationships with prospective customers
- To counsel and mentor students
- Manage Mandate registration and authentication
- Payment collection and processing
- Reconciliation and dispute resolution
- Analyze the market and establish competitive advantages
- Collaborating with sales leadership and partners to secure, retain, and grow accounts
Area Operations Manager
OYO Rooms
2018 - 2019
- Developed processes to save on costs and prevent losses.
- Traveled to over [Number] locations per week to manage each store and perform reviews of individual managers and employees.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Negotiated contracts and agreements to optimize cost savings and efficiency.
Area Manager
INNOVSOURCE SERVICES PVT. LTD (NESTAWAY TECHNOLOGIES PVT. LTD)
01.2017 - 01.2018
- Built relationship & managed customers with Sales and Services of a Managed Home Rental Network Attempting to provide better rental solutions via design & technology.
- Handled customers help to find and book rental homes of choice across Indian cities
- Capable of handling back-office operations and setting process with key focus on market research
- Oversee budgeting, reporting, planning, and auditing.
- Maintain quality consistency (room hygiene, amenities, service interactions) across the cluster.
- Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations
- Identify and address problems and opportunities for the company.
- Support worker communication with the management team.
Customer Success Associate
Rivigo By Mahindra Logistics
01.2016 - 01.2017
- Effectively handled Pickups and Deliveries Of South Zone Of India Through “SALESFORCE” CRM Platform
- Resourceful at maintaining relationship with clients to achieve quality product and service norms by resolving their service related critical issues
- Conversant in maintaining the TAT specified for the task as per quality for enhanced customer satisfaction level
- Adept in interfacing with clients for understanding their requirements & suggesting the most viable solution and cultivating relations with them for customer retention
Education
Bachelor of Engineering - Electronics and Instrumentation
R.N.S Institute of Technology
Bangalore,Karnataka2016
Intermediate -
S.Y Yadav Inter College
Sitamarhi2012
Matriculation -
S.L High School
Sitamarhi2010
Skills
- Competitive Intelligence
- Sales and Marketing
- Relationship Management
- Lead Generation
- Market Research/Analysis
- Customer Service
- Strategic Planning
- Advertising
- Negotiations
- Team Work
- I'm excited about working effectively with others to achieve common goals
- Adaptability
- Being adaptable and flexible has enabled me to challenge conventional ways of working
- Manage to resolve both sales and services related work order within given TAT
- Proficient with Workforce and Skills planning, Orders, Sales & Profitability reporting, Costs optimization and compliance, Delivery model definition and implementation
- Executed on Opportunity development, business case definition, offer management, contract preparation, response and presentations to customers
Timeline
Sales & FIN-Operations Associate
BYJU'S - The Learning App
01.2019 - 01.2020
Area Manager
INNOVSOURCE SERVICES PVT. LTD (NESTAWAY TECHNOLOGIES PVT. LTD)
01.2017 - 01.2018
Customer Success Associate
Rivigo By Mahindra Logistics
01.2016 - 01.2017
Area Operations Manager
OYO Rooms
2018 - 2019
Bachelor of Engineering - Electronics and Instrumentation
R.N.S Institute of Technology
Intermediate -
S.Y Yadav Inter College
Matriculation -
S.L High School