SAGAR LONARE
Banking, Finance & Insurance
Pune
Summary
.
Experienced with managing unit operations and leading cross-functional teams to achieve organizational goals. Utilizes strategic planning and effective communication to drive unit success. Track record of effective problem-solving and conflict resolution.
Overview
11
11
years of professional experience
2
2
Certifications
1
1
Language
Work History
Deputy Unit Manager – Grievance Redressal (RBI SMT)
Bajaj Finance Ltd
08.2022 - Current
- Oversee RBI, legal, social media, and high-level management escalations emphasizing timely resolution within TAT.
- Collaborate with internal departments to identify root causes and implement corrective actions.
- Facilitate legal and litigation teams by preparing responses to consumer court notices and legal inquiries.
- Manage operations of outsourced grievance redressal center (Altruist, Pune) maintaining quality and SLA standards.
- Generate monthly reports and dashboards for senior management, showcasing trends, primary complaints, and responses executed.
- Drive customer satisfaction improvement initiatives by analyzing feedback and complaint data.
- Engage with internal ombudsman office to minimize IO referral cases classified as wholly-partly rejected cases.
Senior Customer Service Executive
Poonawalla Fincorp Ltd
08.2021 - 08.2022
- Resolved complex customer service requests related to home, LAP, and business loans.
- Coordinated across departments to ensure smooth handling of escalated queries.
- Maintained detailed complaint data and tracked service metrics for performance improvement.
- Participated in internal reviews and process enhancement initiatives.
Senior Operation Executive
Experttag Ecommerce Pvt. Ltd.
02.2020 - 08.2021
- Managed store operations, inventory tracking, and product launches.
- Supervised team operations, scheduling, and ensured compliance with company procedures.
- Led cycle counts and stock reconciliations to improve inventory accuracy.
- Trained and mentored team members to improve service standards.
Process Executive
Tata Consultancy Services (TCS)
06.2017 - 02.2020
- Resolved queries related to home loan documentation and processing.
- Interacted with clients and internal stakeholders for issue resolution.
- Maintained MIS reports and performed data validation using Advanced Excel.
- Managed loan rescheduling, refunds, foreclosure, and client escalations.
Bill Processing Executive
Tata Communications Payment Solutions Ltd.
10.2014 - 06.2017
- Handled vendor invoice processing and validation in SAP.
- Coordinated with finance and operations for payment approvals.
- Ensured accurate vendor payments, avoiding duplication or errors.
- Maintained compliance records for audit and reporting purposes.
Education
MBA -
Dr. D.Y. Patil University
M.Com - Banking & Finance
Savitribai Phule Pune University
01.2016
B.Com - undefined
Pune University
01.2013
HSC - undefined
Maharashtra State Board
01.2009
SSC - undefined
Maharashtra State Board
01.2007
Skills
Expertise in advanced Excel functions
Power BI reporting
SAP invoice management
Problem-solving skills
Team leadership
Effective training delivery
Operational efficiency management
CORE COMPETENCIES
- Grievance Management (RBI & Legal)
- Cross-Functional Collaboration
- Root Cause Analysis (RCA) & Process Improvement
- Legal & Regulatory Escalation Handling
- Data Analysis & MIS Reporting
- Contact Center & Vendor Management
- Customer-Centric Resolution Strategies
Certification
Generative AI Foundations Certificate by Upgrad
Timeline
Generative AI Foundations Certificate by Upgrad
07-2025
Master Certification in Customer Service Manager by Bajaj Finance
11-2024
Deputy Unit Manager – Grievance Redressal (RBI SMT)
Bajaj Finance Ltd
08.2022 - Current
Senior Customer Service Executive
Poonawalla Fincorp Ltd
08.2021 - 08.2022
Senior Operation Executive
Experttag Ecommerce Pvt. Ltd.
02.2020 - 08.2021
Process Executive
Tata Consultancy Services (TCS)
06.2017 - 02.2020
Bill Processing Executive
Tata Communications Payment Solutions Ltd.
10.2014 - 06.2017
M.Com - Banking & Finance
Savitribai Phule Pune University
B.Com - undefined
Pune University
HSC - undefined
Maharashtra State Board
SSC - undefined
Maharashtra State Board
MBA -
Dr. D.Y. Patil University