SAGAR LONARE
Banking, Finance & Insurance
Pune
Summary
.
Experienced with managing unit operations and leading cross-functional teams to achieve organizational goals. Utilizes strategic planning and effective communication to drive unit success. Track record of effective problem-solving and conflict resolution.
Overview
11
11
years of professional experience
2
2
Certifications
1
1
Language
Work History
Deputy Unit Manager – Grievance Redressal (RBI SMT)
Bajaj Finance Ltd
08.2022 - Current
- Oversee RBI, legal, social media, and high-level management escalations emphasizing timely resolution within TAT.
- Collaborate with internal departments to identify root causes and implement corrective actions.
- Facilitate legal and litigation teams by preparing responses to consumer court notices and legal inquiries.
- Manage operations of outsourced grievance redressal center (Altruist, Pune) maintaining quality and SLA standards.
- Generate monthly reports and dashboards for senior management, showcasing trends, primary complaints, and responses executed.
- Drive customer satisfaction improvement initiatives by analyzing feedback and complaint data.
- Engage with internal ombudsman office to minimize IO referral cases classified as wholly-partly rejected cases.
Senior Customer Service Executive
Poonawalla Fincorp Ltd
08.2021 - 08.2022
- Resolved complex customer service requests related to home, LAP, and business loans.
- Coordinated across departments to ensure smooth handling of escalated queries.
- Maintained detailed complaint data and tracked service metrics for performance improvement.
- Participated in internal reviews and process enhancement initiatives.
Senior Operation Executive
Experttag Ecommerce Pvt. Ltd.
02.2020 - 08.2021
- Managed store operations, inventory tracking, and product launches.
- Supervised team operations, scheduling, and ensured compliance with company procedures.
- Led cycle counts and stock reconciliations to improve inventory accuracy.
- Trained and mentored team members to improve service standards.
Process Executive
Tata Consultancy Services (TCS)
06.2017 - 02.2020
- Resolved queries related to home loan documentation and processing.
- Interacted with clients and internal stakeholders for issue resolution.
- Maintained MIS reports and performed data validation using Advanced Excel.
- Managed loan rescheduling, refunds, foreclosure, and client escalations.
Bill Processing Executive
Tata Communications Payment Solutions Ltd.
10.2014 - 06.2017
- Handled vendor invoice processing and validation in SAP.
- Coordinated with finance and operations for payment approvals.
- Ensured accurate vendor payments, avoiding duplication or errors.
- Maintained compliance records for audit and reporting purposes.
Education
MBA -
Dr. D.Y. Patil University
M.Com - Banking & Finance
Savitribai Phule Pune University
01.2016
B.Com - undefined
Pune University
01.2013
HSC - undefined
Maharashtra State Board
01.2009
SSC - undefined
Maharashtra State Board
01.2007
Skills
Expertise in advanced Excel functions
CORE COMPETENCIES
- Grievance Management (RBI & Legal)
- Cross-Functional Collaboration
- Root Cause Analysis (RCA) & Process Improvement
- Legal & Regulatory Escalation Handling
- Data Analysis & MIS Reporting
- Contact Center & Vendor Management
- Customer-Centric Resolution Strategies
Certification
Generative AI Foundations Certificate by Upgrad
Timeline
Generative AI Foundations Certificate by Upgrad
07-2025
Master Certification in Customer Service Manager by Bajaj Finance
11-2024
Deputy Unit Manager – Grievance Redressal (RBI SMT)
Bajaj Finance Ltd
08.2022 - Current
Senior Customer Service Executive
Poonawalla Fincorp Ltd
08.2021 - 08.2022
Senior Operation Executive
Experttag Ecommerce Pvt. Ltd.
02.2020 - 08.2021
Process Executive
Tata Consultancy Services (TCS)
06.2017 - 02.2020
Bill Processing Executive
Tata Communications Payment Solutions Ltd.
10.2014 - 06.2017
M.Com - Banking & Finance
Savitribai Phule Pune University
B.Com - undefined
Pune University
HSC - undefined
Maharashtra State Board
SSC - undefined
Maharashtra State Board
MBA -
Dr. D.Y. Patil University
Similar Profiles
Shabbir Khan MewatiShabbir Khan Mewati
Area Sales Manager. (ASM) at Bajaj Finance Ltd. (now Bajaj housing finance ltd.)Area Sales Manager. (ASM) at Bajaj Finance Ltd. (now Bajaj housing finance ltd.)
KARTIK D BHATTKARTIK D BHATT
Cluster Head at Bajaj Finance Limited (Bajaj Finserv)Cluster Head at Bajaj Finance Limited (Bajaj Finserv)
Vijay BansalVijay Bansal
Area Credit Manager at BAJAJ FINSERV LENDING (Bajaj Finance Pvt. Ltd)Area Credit Manager at BAJAJ FINSERV LENDING (Bajaj Finance Pvt. Ltd)
RAJESH RRAJESH R
Senior Area Manager - Collections at Bajaj Finserv, Bajaj Finance LtdSenior Area Manager - Collections at Bajaj Finserv, Bajaj Finance Ltd
Niraj DigheNiraj Dighe
Lead Software Engineer at Cloud Software GroupLead Software Engineer at Cloud Software Group