Summary
Overview
Work History
Education
Skills
Projects
Timeline
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Sagar Malhotra

New Delhi

Summary

Intend to build a career with a leading corporate of hi-tech environment with committed and dedicated people, which will help me to explore myself fully and realize my potential. Willing to work as a key player to take challenges. Highly self-motivated and goal- oriented professional committed to pursuing a long-term career.

Overview

9
9
years of professional experience

Work History

ACCOUNT RECEIVABLES SPECIALIST

GENPACT
04.2023 - Current
  • Managing a portfolio for more than 300 accounts for approximately 12 million dollars.
  • Focused on large and overdue payments to reduce past due receivables.
  • Mentored and trained several new joiners.
  • Performed various accounts receivable functions, managed cash flow requests, and researched chargebacks and write-offs.
  • Managing the collection of invoices and all related processes, including dispute identification and resolution, account reconciliation, credit balance disposition, and unclaimed property administration, requires a systematic approach to ensure efficient operations, minimize errors, and maintain positive relationships with clients or vendors.

ACCOUNT MANAGER

MIDLAND CREDIT MANAGEMENT, AN ENCORE CAPITAL GROUP
04.2017 - 03.2023
  • Memorized the entire line of company products and services
  • First call resolution for queries and requests
  • Customer satisfaction is the motto of the work arena
  • Helping the consumers to pay off the debt and resolving their credit
  • Achieved assigned KRA’s (Login, Quality, Adherence)

CUSTOMER SERVICE EXPERT AND TECHNICAL EXPERT

CONVERGEYS
08.2015 - 01.2017
  • Handled 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services
  • Received an average of 85% customer satisfaction rating
  • Suggested a new tactic to persuade canceling customers to stay with the company, resulting in a 5% decrease in cancellations
  • Provided basic technical support for clients on a wide range of company products, resolving issues at a 90% rate

Education

MBA -

GITTARATTAN INTERNATIONAL BUSINESS SCHOOL
DELHI
01.2015

BBA -

JAMIA HAMDARD UNIVERSITY
DELHI
01.2013

12 TH CBSE -

01.2010

10 TH CBSE -

01.2008

Skills

  • MANAGEMENT
  • TEAMWORK
  • INTERPERSONAL
  • NEGOTIATION
  • CRITICAL THINKING
  • ACTIVE LISTENING
  • Order to cash
  • Account Reconciliation
  • Client Management
  • Credit and Collection
  • Credit Analysis and Risk Assessment
  • Month-end closing and reconciliation

Projects

Customer’s Satisfaction, Berger Paint India Ltd (British Paint Division), Delhi, 8 Weeks Impact of Textile & Clothing Agreement under WTO on Indian Fashion Industry, 12 Weeks

Timeline

ACCOUNT RECEIVABLES SPECIALIST

GENPACT
04.2023 - Current

ACCOUNT MANAGER

MIDLAND CREDIT MANAGEMENT, AN ENCORE CAPITAL GROUP
04.2017 - 03.2023

CUSTOMER SERVICE EXPERT AND TECHNICAL EXPERT

CONVERGEYS
08.2015 - 01.2017

MBA -

GITTARATTAN INTERNATIONAL BUSINESS SCHOOL

BBA -

JAMIA HAMDARD UNIVERSITY

12 TH CBSE -

10 TH CBSE -

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Sagar Malhotra