Sagar Munoth
Sr.Zonal Manager
Navi Mumbai
Summary
Results-driven management professional poised for impactful leadership in regional operations. Demonstrated expertise in optimizing operational processes and enhancing performance while maintaining exceptional customer service standards. Renowned for cultivating team collaboration and navigating evolving business landscapes, utilizing strong skills in strategic planning and innovative problem-solving to achieve organizational goals. Committed to driving success through effective leadership and a focus on continuous improvement.
Overview
20
20
years of professional experience
5
5
Certifications
1
1
Language
Work History
Sr.Zonal Manager
99Acres
05.2020 - Current
- Business Development:
- Analyze business potential, conceptualize & execute strategies to drive sales, augment turnover and achieve desired targets through retention of existing clients and new business.
- Defining and implementing profit-oriented sales and marketing strategies for selling web based solutions to Retail & Corporate clients.
- Monitor competitor activities and devise effective counter measures.
- Identify, qualify and pursue business opportunities through market surveys and mapping as per targeted plans as well as through lead generation.
- Contributing actively to product improvements through customer feedback and proactively anticipating market needs.
- Evolve market segmentation & penetration strategies to achieve product wise targets.
- Coordinating with cross- functional teams like Marketing, Products, Tech, Customer Delivery to drive specific agenda to meet the business outlook
- Client Relationship Management:
- Ensure continuous interaction with the Key clients, newly acquired clients to make sure that areas of concerns can be worked upon for improved service levels.
- Provide customer service in order to increase client satisfaction, program growth and new product introductions.
- Monitor client relationship and program performance to meet and exceed client goals.
- Team Management:
- Lead, mentor & monitor the performance of the team to ensure efficiency in business operations, meeting of individual & group targets.
- Identifying manpower requirements and responsible for recruitment and training of the sales force working in my team.
- Target setting for the team depending on the different areas/clients handled by individuals and devise strategy to achieve targeted sales from the territory.
- Create an environment that sustains and encourage high performance; motivate teams in optimizing their contribution levels.
- Hiring Best Talent/Professional for business to ensure maximum output
Zonal Manager
99Acres
05.2018 - 05.2020
- Managing, Developing & implementing Sales strategies for revenue generation and market penetration across Navi Mumbai Zone.
- Driving the Key growth levers.
- Ensuring per person productivity norms to meet.
- Annual Revenue Target to be meet from New Biz & Retention of existing set of clients.
- Forming strategies for Market dominance.
- Recruitment, Training & Development of DR’s to next level (Sales/ Manager Ship)
- Detail review reviews with team & chalk out strategies.
Branch Manager
99Acres
05.2016 - 05.2018
- Spear heading the team of highly motivated, enthusiastic next generation leaders in enhancing and upgrading their talent to portrait the finest ability in strategizing, implementing and executing the assigned task in the market.
- Heading the New Business development and revenue penetration from retention business.
- Responsible for Acquisition & Revenue Generation from an extensive Developer & Dealer network in Navi Mumbai zone.
- Set performance parameters in sync with the organizational goals, deadlines & diligent delegation of work for the team.
Senior Manager
99Acres
05.2015 - 05.2016
- Heading the New business acquisition team (Developer & Consultant)
- Responsible for Acquisition & Revenue Generation from an extensive Developer & Dealer network in Navi Mumbai zone.
- Led the acquisition teams for key territories across Navi Mumbai with dedicated team of Area Sales Managers with their respective teams.
- Responsible for sales of the entire bouquet of online promotion /advertisement products.
- Instrumental in identifying key business generation accounts in the region to enhance the revenue share in the territory.
- To analyze and understand customers’ advertising needs & fulfill them with appropriate solutions for big ticket accounts.
- Maintain and establish healthy business relations with clients for securing customer and business retention & long term customer loyalty
- Guide, motivate, train & control a team of professionals which includes managers & B-School campus recruits over various aspects of the products to generate business.
- Set performance parameters in sync with the organizational goals, deadlines & diligent delegation of work for the team.
Business Manager
99Acres
09.2014 - 04.2015
- Heading the Retention Business & Keys account vertical.
- Handling a team of more than five people which includes Assistant Managers, Sr. Executives and Management Trainees.
- Enhancing client relationship and upgrading these accounts by selling additional products and services in order to increase the wallet share in terms of revenue.
- Liable for designing promotional campaigns, product activation and continuous online and offline account maintenance and management of clients.
- Providing expert advisory to clients by bridging the gap between technology and individual business/client’s requirements.
- Developing new strategies by creating product awareness in order to increase billing from existing accounts
- Conducting competitor analysis by keeping abreast of market trends and competitor moves to achieve the market share
- Providing feedback to other departments on product enhancement and also for introducing various selling schemes
- Responsible for training and development of new employees in the sales function
- Motivating team members to work as an organized unit and achieve team goals.
- Aligning personal goals with organizational goals, and going all out to achieve them.
Circle Sales Manager
Tata Teleservice Ltd
12.2008 - 09.2014
- Sales Management- New Acquisition and Revenue enhancement from both new & existing accounts on both voice and Data (wireless CDMA & GSM) through set of DSA and Direct Sales Executives.
- Planning (Manpower, Business Target Achievement and DSA Operations).
- Manage BTL activities (product demos at Malls, commercial complexes, Residential complexes).
- Doing Individual cold calls and Joint calls with Team.
- Inventory Control at DSA as per the sales planning, demand forecasting, target planning.
- Driving and monitoring activity for Closure of Accounts & taking care of their entire range of telecom requirements across all data & voice solutions.
- Ensuring increase in Account Penetration, regularly interface with the client and take account of any changes in customer needs and triggering Competition Churn.
- Recruitment of channel employees and DST – FOS as per the plan (Team of 40 members).
- Product / Process Training for DSA Employees & DST on a Regular basis.
- Ensuring timely and accurate submission of reports.
- Ensure that the territory is adequately covered by the DSA & DST.
- Desired Productivity level of DSA & FOS.
- Ensure Quality Sales through DSA / DST and Manage Sales Rejects.
- Sharing idea and scope of development with team member (retention and motivations tools).
- Process and Policies Adherence, fulfillment and Compliance. (Sales, customer care and U&R).
- Feasibility, study of proposals, pricing approvals etc.
- Responsible for end to end management of new acquisition from lead generation till 2nd bill payment.
- Liaison and Co-ordination with Pre-sales, Post-sales & Commercial Teams.
Sales Manager
Kotak Life Insurance Ltd
05.2008 - 12.2008
- Head- Hunting of high quality candidates to become a career financial Service Professional.
- Training & coaching new associates in all aspects of Insurance - Finance sales and service in the classroom, in one–on–one sessions, in client meetings which help associates in developing their business practices.
- Business and lead generation through direct & indirect source.
- Achieving gross Revenue & Acquisition targets.
- Organizing promotion campaign in corporate and residential segments.
Sr. Executive – Customer Service
Wipro Ltd
12.2006 - 04.2008
- Job profile includes resolving queries from health care providers regarding their medical claims and benefits.
- Scrutinizing medical claims / appeals based on the platform of certain eligibility criteria’s determining the correct dept. to close claim / appeal.
- Ensuring quality performance in compliance with all the client specified parameters.
- Coagulating data for ongoing or most recent issues faced whilst processing & reporting the same to the supervisor.
Relationship Manager
Indiabulls Securities ltd
03.2006 - 11.2006
- Job profile includes finding and selecting HNI customers who are willing to avail the tips on funds’ investments in stock markets (Demat account) & trade at lowest commission rates.
- Cold call, lead generation, converting prospect into final closure.
- Monitoring and mentoring team of 2 BDM.
- Achieving monthly revenue target (commissions).
Education
Executive Master of Management Studies - Marketing
Institute of Technology & Management
01-2010
Bachelor of Management Studies - Marketing
Pillai’s College of Commerce & Science
01-2006
Skills
IT SKILLS - MS office (Excel, PowerPoint)
Sales team leadership
Sales management
Sales targets
Business strategy
Problem-solving abilities
Certification
Standardization of tariffs (Designing Master plans).
Interests
Playing Cricket, Playing animated games, Listening Music
HONORS/AFFILIATIONS
Honored with multiple awards at Circle, Regional, State & National level
AREAS OF EXPERTISE
- Sales Management (direct, retail, corporate)
- Unified communication
- Branch Handling
- Target Setting, planning, execution
- Team Leadership & Man Management
- Negotiation
- Market Growth & Exploitation
- Coaching and Counseling
- Relationship Building
- New Business Development
- Market Analysis & Penetration
- Product Launch Initiatives
Timeline
Sr.Zonal Manager
99Acres
05.2020 - Current
Zonal Manager
99Acres
05.2018 - 05.2020
Branch Manager
99Acres
05.2016 - 05.2018
Senior Manager
99Acres
05.2015 - 05.2016
Business Manager
99Acres
09.2014 - 04.2015
Circle Sales Manager
Tata Teleservice Ltd
12.2008 - 09.2014
Sales Manager
Kotak Life Insurance Ltd
05.2008 - 12.2008
Sr. Executive – Customer Service
Wipro Ltd
12.2006 - 04.2008
Relationship Manager
Indiabulls Securities ltd
03.2006 - 11.2006
Bachelor of Management Studies - Marketing
Pillai’s College of Commerce & Science
Executive Master of Management Studies - Marketing
Institute of Technology & Management