Sagar Panchal

• Prepared quotes with accurate and competitive pricing to drive conversion.
• Handle Sea Import Pricing Desk for both LCL & FCL Shipments.
• Co-ordination with agents, Co-loader & transportation agencies for quotation, Cargo Pickup, Shipment details, Documentation etc.
• Negotiate with Customer as well with agents for adequate profit-making deal for both customer and for company.
• Managed portfolio of 20 + high-value accounts.
• Obtained best prices for commercial deals to maximise profits.
• Contacted customers after sales to assess satisfaction and offer additional products and services.
• Dealt with complex customer complaints professionally and politely, resolving issues with favourable solutions.
• Established appointments for field sales representatives to visit prospective customer locations.
• Addressed customers with confident, clear communication style.
• Prepare Daily /Weekly / Monthly DSR to keep record of individual performance.
• Developed and deepened customer relationships to drive revenue growth.

• Answered customers' questions regarding products, prices, and availability.
• Managed friendly and professional customer interactions.
• Developed strategic relationships with existing customers by learning preferences and managing regular communications.
• Applied mathematical skills to calculating amounts, negotiating prices, and setting up contracts.

• Mentored and guided employees to foster proper completion of assigned duties
• Built strong relationships with customers through positive attitude and attentive response
• Participated in cross-functional team- building activities
• Cross-trained and provided backup support for organizational leadership
• Managing Internal performance report, daily work allocation report etc
• To analyses the root cause of problems by digging into relevant and timely information
• Undertake ongoing customer service work to better understand the demands, positives, and pain points of the job
• Create Standard operating Procedure (SOP) for new process setup
• To identify area of automation and reduce manual efforts which lead better deliverables
• Administered monthly and annual reviews to direct reports and set clear and measurable
• Good goals, action plans and follow-up procedures
• Created staff schedules, approved requested time off and updated reports.
• Built strong relationships with customers through positive attitude and attentive response.

• Maintaining MIS report
• Allocation of daily field work to the sales dept
• Maintaining team performance report weekly and monthly
• Co-ordinate with the PAN India salesperson and follow-up for daily sales lead
• Following up with the Clients to close the open cases within TAT
• Floor Supervising in the absence of Team leader and Superiors
• Handling escalation E-mails & replying to mails
• Manage inventory
• Assisting customers, ensuring prompt resolution of clients' inquiries, distributing tasks to the staff, and monitoring the employees' performance
• Trained team members in successful strategies to meet operational and sales targets.

• To analyze transactions, valuations & performance data from various countries and business reviewer to ensure accurate performance reporting
• Decrease tariffs and customs duties can significantly reduce costs, as most of companies have difficult to manually qualifying product for free trade agreements and duty savings program
• By identify potential duty savings programs that might apply to a transaction, the system analyzes data down to the last component to find its origin, then identifies transactions eligible for duty savings
• Creating 700 + monthly customs declaration on behalf of DGF through Customs
• Applications
• To provide complete reporting overview for import and export as per the client requirement at Global level
• Maintain compliance and reduce risk
• To analyze the root cause of problems by digging into relevant and timely information
• To present Dashboard to client on monthly basis to give in-depth overview of the process for migrating more countries for reporting activity
• Identified and resolved process issues to drive optimal workflow and business growth
• Conducted training and applied change management to achieve desired outcomes
• Developed standard operating procedures and document workflows to drive current and future processes.