SAGAR PARASHAR

• Developed strategic partnerships to enhance market presence and drive business growth.
• Conducted market research to identify new business opportunities and industry trends.
• Collaborated with cross-functional teams to create tailored client proposals and presentations.
• Managed client relationships to ensure satisfaction and foster long-term engagement.

• Managed client relationships to enhance satisfaction and loyalty.
• Collaborated with marketing to align campaigns with sales initiatives.
• Established relationships with key clients, while maintaining existing customer base.
• Developed and implemented sales strategies to attract new clients

Led business development initiatives for digital marketing services including SEO, SEM, Social Media Marketing, Performance Marketing, and Website Development.

Managed a team of 7 members, ensuring smooth coordination between sales, marketing, and operations.

Identified and pursued new business opportunities through lead generation, industry networking, and client engagement.

Conducted requirement analysis, prepared proposals, and closed deals with enterprise clients.

Built strong client relationships to drive retention, upsell, and long-term revenue growth.

Developed sales strategies, set monthly targets, and improved team performance through regular training and reviews.

Directed team activities to ensure efficient workflow and project completion.

Implemented process improvements to enhance team collaboration and efficiency.

Monitored daily workflow to ensure adherence to established policies and procedures.

• Communicated with customers to negotiate payment plans and resolve disputes.
• Reviewed account histories to identify trends in payment behaviors.
• Educated customers on credit terms and the impact of non-payment.
• Documented all interactions in compliance with regulatory requirements.
• Escalated high-risk accounts for further review by senior staff members.
• Provided training and support to new team members on collection procedures.

Handled complex sales support and technical escalations for a global client base.

Maintained a 90%+ CSAT score while resolving 150+ tickets per week.

Mentored new advisors and created best-practice documentation to streamline issue resolution.

Designed Excel-based reports on customer trends used in weekly performance reviews.

• Resolved high-volume email queries, achieving 95% QA compliance score.

Developed templates and quick-resolution SOPs that reduced ticket backlogs by 20%.

Handled Tier-1 escalations, earning client appreciation for consistent service.