Sagar R
Bengaluru
Summary
Knowledgeable professional bringing several years' experience in helpdesk support, network administration and device support. Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity. Desire for long-term position with room for career advancement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
SW/App/AWS Cloud Support Engineer
Accenture Technology Centre India
Bengaluru
02.2024 - Current
- Provided technical support to customers via phone and email, troubleshooting hardware and software related issues.
- Provided technical assistance to customers, colleagues and managers on a variety of IT related issues.
- Resolved escalated customer service requests from Level 1 support personnel.
- Provided guidance on troubleshooting procedures to junior IT staff members.
- Analyzed project requirements and created test plans accordingly.
- Resolved complex technical issues by providing innovative solutions.
- Collaborated with team members to deliver projects within scheduled deadlines.
- Identified areas of improvement in existing systems and proposed changes accordingly.
- Provided technical assistance to participants during the training sessions.
- Conducted individual coaching sessions with IT employees to help them acquire new skills and knowledge.
Trust and Safety Analyst
Accenture Operations Centre India
Bengaluru
01.2023 - 02.2024
- Evaluated existing online content, identified areas of improvement, and provided recommendations.
- Performed quality assurance checks on all published materials prior to release in order to maintain brand consistency across all platforms.
- Compiled comprehensive reports on the performance of various campaigns and initiatives along with actionable insights and suggestions.
- Conferred with authors regarding changes in content, style or publication.
Trust and Safety Associate
Accenture Operations Centre India
Bengaluru
01.2019 - 12.2022
- Reviewed content for compliance with internal policies and procedures.
- Provided feedback to content creators on best practices for creating engaging content.
- Monitored user-generated content for violations of community standards.
- Ensured adherence to company guidelines while moderating online forums and social media sites.
Education
UG DEGREE BCA - Computer Application
Alva's Degree College
Manglore01.2019
Skills
- MS Office
- Certified Tally ERP 9 course
- Cambridge Business English entry level certificate in ESOL international (entry 3)
- C ,C,Java,HTML,VBNet,PHP (Basics)
- Business analytics with excel
- SQL training
- Data science with Python
- Data science with machine learning
- Data Science with R Course
- Machine learning
- Tableau
- Competitive Analysis
- Strategic Planning
- Configuration Management
- Incident Management
- Application support
Accomplishments
- 12-Jan-2023 : Applaud : Iachieved award
Confident enough to ensure others follow him . Good decision maker and willing to take risks.
- 04-Apr-2023 : Kudos : Encore award-Q1
Thank you for your exemplary contribution and for consistently upholding the Accenture Core Values. This award recognizes that you have made significant contributions in the areas of client delight, operational rigor, engagement championship and/or people advocacy. Congratulations on being chosen as a winner of Encore Q1 FY23!
- 18-Aug-2023 : Kudos : Always do the right thing. (Lead with excellence, confidence, and humility).
Organisation really Appreciate the dedication you have towards the work and always showed positive attitude. Thank you for all the contribution for the team and consistently met all the metrics week on week. Keep up the good work.
- 14-Aug-2024 : ACE AWARD : (GLOBAL) Extra Mile Award.
Congratulations on being recognized as an ACE winner in FY24 Q3! We thank you for going the extra mile to ensure that you deliver results that consistently exceed expectations and add value to our Clients, Company, People & Community. We look forward to your continued contributions! Regards,Recognition team, ATCI
Project
Completed Internship by developing a project "POS & Inventory Management System" (Windows based application) which is based on VB.net as UI and oracle 11E as database in Lifestyle Pvt Ltd, Landmark Group of companies in the period of 11/Dec/2018- 10/Mar/2019 Scoring 99.83%.
Leadership responsibilities
- Problem Solving.
- Monitoring.
- Calibration.
- Team Management.
- Headcount reconciliation.
- Critical thinking.
Industry expertise
- Operation Management.
- Service Quality Management.
- Business Operation Management.
Strengths
- Restorative
- Team Spirit
- Communication
- Arranger
- Achiever
- Individualization
Certification
- Business analytics with excel
- SQL training
- Data science with Phython
- Data science with machine learning.
- Tableau .
- Data Science with R Course
- Cambridge English entry level certificate in ESOL international(entry 3) (Business Preliminary & Business Vantage) with "B1" grade.
Affiliations
- 25-Oct-2021 - Legacy Recognition.
- 27-Jan-2022 - Legacy Recognition.
- 01-Dec-2022 - Promotion.
- 13-Apr-2023 -Thank You.
- 20-Apr-2023- Thank You.
- 25-Jul-2024 - Thank You.
Languages
English
First Language
Kannada
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Telugu
Proficient (C2)
C2
Timeline
SW/App/AWS Cloud Support Engineer
Accenture Technology Centre India
02.2024 - Current
Trust and Safety Analyst
Accenture Operations Centre India
01.2023 - 02.2024
Trust and Safety Associate
Accenture Operations Centre India
01.2019 - 12.2022
UG DEGREE BCA - Computer Application
Alva's Degree College
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