Manshi Kumari
SW/App/Cloud Tech Support Analyst
Bengaluru
Summary
MBA (Finance) graduate with 4 years of experience in IT services and a strong academic background in Accounting and Finance, seeking an entry-level Business Analyst role. Eager to transition into the Business Analysis domain to apply knowledge of business processes, financial analysis, SQL, and Excel while leveraging hands-on experience in stakeholder interaction, requirement understanding, and problem resolution. Strong communicator with the ability to work independently and collaboratively toward organizational goals.
Overview
4
4
years of professional experience
2
2
Languages
Work History
SW/App/Cloud Tech Support Analyst
Accenture
12.2024 - Current
- Provided end-user support for desktop and laptop-related technical issues
- Logged, tracked, and resolved incidents using ITSM tools while meeting SLA requirements
- Interacted with business users to understand issues, indirectly supporting requirement clarification
- Coordinated with internal teams for issue resolution and documentation
- Keeping check with Knowledge articles and providing floor support
Sr. Analyst/ Service Desk Analyst
Capgemini
11.2021 - 11.2024
- Delivered technical support for hardware, software, and application-related issues
- Documented incidents and service requests with clear and structured communication
- Assisted users in understanding system workflows and application processes
- Developed strong stakeholder communication and problem-solving skills
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Worked as Subject Matter Expert (SME), Knowledge and Incident Manager
- Preparation of monthly workload reports which help us to analyze volume and client ticket count
Education
Master of Business Administration - Finance
Chandigarh University
01.2024
Bachelor of Commerce - Accounts
St. Xavier's College, Ranchi
01.2021
Intermediate Education - Commerce
Nazareth Academy, Gaya
01.2018
Skills
- Requirement gathering & understanding
- Business process understanding
- Documentation & reporting
- Analytical and problem-solving skills
- Accounting fundamentals
- Financial statements basics
- Budgeting and financial analysis
- Auditing concepts
- SQL and Databases
- MS Excel / MS Office
- Multitasking
- Quick Learner, adaptive to changing environment
- Ability to handle the situation in a pressurized environment
- Strong organizational and time-management skill
Certifications and Accomplishments
1.Diploma Certificate in Computer Accounting and Taxation
2.Ocean Certificate in Wintel
3.Coursera Certificate in Excel, Bits and Bytes of Computer Networking, Technical Support Fundamentals
Career Transition Highlight
- 4 years of IT industry experience with strong exposure to business users
- Solid Commerce + Finance academic foundation
- Actively transitioning into Business Analyst / Finance-functional roles
- Motivated to contribute as a Junior / Associate Business Analyst
Timeline
SW/App/Cloud Tech Support Analyst
Accenture
12.2024 - Current
Sr. Analyst/ Service Desk Analyst
Capgemini
11.2021 - 11.2024
Bachelor of Commerce - Accounts
St. Xavier's College, Ranchi
Intermediate Education - Commerce
Nazareth Academy, Gaya
Master of Business Administration - Finance
Chandigarh University