Tanuj Ranjan
IT Service Desk /IT service Management
Begusarai
Summary
Friendly Support Analyst skilled at rapidly defining client issues and quickly applying effective solutions. Specialization in Type environments. Gifted at handling issues ranging from minor software misconfigurations to catastrophic hardware failures. Committed to tracking full support ticket lifecycles to confirm successful resolutions.
Experienced business and systems analyst with 5 years of IT experience with emphasis in IT services. Demonstrated strengths include process analysis, technical troubleshooting, project leadership and communication skills.
Overview
6
6
years of professional experience
1
1
Language
Work History
SW/App/Cloud Tech Support Analyst
Accenture India Private Ltd.
01.2022 - Current
- Client – Hilton hotel
- Level -2 Tech support for Hilton Hotels Property management system.
- Reimaged and configured operating systems and applications on desktop/laptop remotely.
- Add /Remove workstation on Active Directory and Hilton domain.
- Multi-Factor Authentication Rest and setup of Hilton employees.
- Created user accounts and assigned permissions.
- Attaining bridge calls to provide Technical assistance setup by IM/SM team to resolve critical issue ASAP.
- Worked in SQL to correct the report issue like - clearing the balance in House account.
- Worked on Server/ Key server /Terminal server issue.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware, and other threats from laptops and desktop systems
- Improved customer satisfaction by promptly addressing and resolving support issues that are out of the scope of level 1.
- Enhanced customer satisfaction by establishing effective communication channels for incident reporting and resolution.
- Improved system availability and performance with proactive incident management.
- Optimized resource utilization by aligning IT services to business requirements using capacity management techniques.
Technical Support Representative
Tech Mahindra Pvt.ltd
06.2021 - 01.2022
- Process detail- Technical support for Virizon
- Troubleshooting the network issue reported by Virizon US customers
Advisor: Customer Service, CRM
Concentrix Daksh Services India Private Limited
07.2019 - 06.2021
- Process details- Amazon.In (FBA)
- Troubleshooting and assisting over the issue faced by Amazon, India FBA sellers over voice and email cases using appropriate tools and Amazon provided guidelines
- Worked in paragon software
Education
B.A - Economics (Honours)
Ganesh Dutt college
Begusarai, BiharIntermediate - undefined
St. Paul Sr.Sec school
SamastipurSkills
Effective communication
undefinedExtra-Curricular Activities
Arranged 2 GD workshop for 1st year students. Organizing committee member for Arts department for four months. Captained 1st year cricket team in college annual sports day.
Personal Information
Date of Birth: 12/25/93
Timeline
SW/App/Cloud Tech Support Analyst
Accenture India Private Ltd.
01.2022 - Current
Technical Support Representative
Tech Mahindra Pvt.ltd
06.2021 - 01.2022
Advisor: Customer Service, CRM
Concentrix Daksh Services India Private Limited
07.2019 - 06.2021
B.A - Economics (Honours)
Ganesh Dutt college
Intermediate - undefined
St. Paul Sr.Sec school