Sagar Sah

• Developed and implemented Pega applications to streamline business processes and improve user experience.
• Successfully delivered [specific project or application], leading to a [quantifiable result, e.g., 30% reduction in processing time].
• Production Support: Provided 24/7 support for Pega applications, troubleshooting and resolving issues to ensure optimal system performance.
• Incident Management: Utilized Resolve/ServiceNow to manage incidents and service requests, reducing resolution times by implementing effective monitoring and alerting systems.
• Root Cause Analysis: Conducted thorough root cause analyses for production issues, collaborating with cross-functional teams to implement preventive measures and enhance system stability.
• Daily Monitoring Tasks: Tasks such as Delivering Daily Status Report(DSR), Monitoring Agents and Listeners, Suspension Error Check, SAS[Service Automation Support] Monitoring, Sanity check reports and much more daily/weekly activities.
• Performance Tuning: Optimized Pega applications for performance, analyzing and refining existing processes and workflows to improve response times and user experience.
• Change Management: Assisted in the deployment of application changes and upgrades, ensuring minimal disruption to services and adherence to change control processes.
• Deployment and Release Management: Managed deployment and release cycles for Pega applications, coordinating with development teams to ensure seamless transitions from development to production environments. Developed and maintained deployment scripts and processes to minimize downtime.
• Documentation: Maintained comprehensive documentation of system configurations, processes, and troubleshooting steps to facilitate knowledge sharing and continuity within the team.
• Client Interaction: Acted as a liaison between technical teams and business stakeholders, translating requirements into technical specifications and ensuring alignment on project goals.
• Training and Mentorship: Provided training and mentorship to junior team members, enhancing team capabilities in Pega development and production support practices.

Key Achievements

• Improved incident resolution time by 30% through the implementation of streamlined troubleshooting processes.
• Successfully led a project to upgrade the Pega system, resulting in enhanced functionality and performance metrics.
• Received recognition for outstanding teamwork and commitment to service excellence, contributing to high client satisfaction rates.
• Spearheaded deployment strategies that reduced release cycle times by 25%, ensuring timely delivery of features and fixes.

Project: John Ha-Pega Modernization

Worked for John Ha-Pega Modernization, and supported the migration upgrade from Pega 6 to 8.6 with smart deployment and migrating tools.

• Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
• Collaborated with cross-functional teams to ensure seamless migration features.

Project : CNO App Development

Developed Rules implementing new customer's requirements using Pega 8.6.

• Participated in regular scrum calls and code reviews, ensuring high-quality standards were consistently met across all development efforts.
• Debugged complex software issues, leading to a more stable product release.
• Reduced development time by and increased team efficiency by 20% creating reusable code libraries for future projects.
• Translated technical concepts and information into terms parties could easily comprehend.

I have Worked here as an full time intern as senior Executive, I have experienced the rush of Big Billion Sale (India's largest online sale) and worked firmly with team management skills ensuring quality deliverables from my team.

• I was leading a team of 15 Executives enabling cross team functionalities across the Inventory.
• Build strong understanding of IMS(Inventory management System), Retail and other E-Commerce Technicalities.
• I have also experienced the working of Inbound, Inventory and Outbound of the Company.