Sagar Sharma
Chandigarh
Summary
Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
8
8
years of professional experience
Work History
Duty Manager (Pre-Opening)
The Orchid Chandigarh (122 Keys).
Chandigarh
02.2025 - Current
- Oversaw daily operations, including opening and closing procedures, to ensure smooth running of the premises.
- Addressed customer complaints with empathy and efficiency, resolving issues to maintain high satisfaction levels.
- Led by example, demonstrating exceptional customer service and encouraging staff to deliver the same high standards.
- Coached and mentored junior staff, developing confidence and competence for improved service delivery.
- Used proactive problem-solving skills to resolve issues quickly and effectively, minimising operational disruption.
- Managed team rotas effectively, guaranteeing optimal staffing levels during peak hours to maintain service quality.
- Monitored staff performance and developed improvement plans.
- Implemented health and safety protocols, conducting regular checks to safeguard both staff and customers.
Assistant Manager
The Ummed Jodhpur Palace Resort & Spa (88 Keys).
Jodhpur
01.2024 - 02.2025
- Managed bookings to optimise team availability.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Identified issues, analysed information and provided solutions to problems.
Front Office Executive
Welcomhotel by ITC Hotels Bella Vista (50 Keys).
Panchkula
02.2022 - 01.2024
- Managed emergency situations with calm and professionalism, minimising disruption and ensuring guest safety.
- Organised staff schedules, ensuring adequate coverage during peak times and staff absences.
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated and allocated tasks of housekeeping team daily.
- Managed front office phone systems, answering both internal and external calls regarding company queries, complaints and other information.
Front Office Supervisor
Aloft (166 Keys).
Chandigarh-Zirakpur
02.2021 - 01.2022
- Assessed staff capacity to maximise office productivity levels.
- Monitored and assessed lobby areas, communicating with housekeeping staff when cleaning was required.
- Supervised front office staff to ensure exceptional guest service standards.
- Monitored inventory of office supplies and ordered replacements as needed.
- Enhanced front office security protocols, safeguarding guest information and property.
- Facilitated communication between front office and other hotel departments to enhance guest experience.
Sr. Front Office Associate
Regenta Almedia by Royal Orchid (75 Keys).
Zirakpur
06.2019 - 02.2021
- Delivered outstanding customer service, resolving queries quickly to ensure high satisfaction.
- Managed guest check-ins and check-outs efficiently and courteously.
- Processed payments and maintained accurate front desk records.
- Coordinated with housekeeping to ensure timely room availability.
Front Office Associate
Hotel Shivalikview by CITCO (108 Keys).
Chandigarh
06.2017 - 09.2018
- Greeted and assisted guests during check-in and check-out processes.
- Answered guest inquiries and provided information about hotel services.
- Processed payments and maintained accurate financial records.
- Organized front desk operations to enhance workflow efficiency.
- Assisted guests with check-in, check-out, and room reservations.
Education
Diploma - Front Office Department
CHIM & CT
Chandigarh, UTSkills
- Time management
- Problem solving
- SOP development
- Staff training and development
- Inventory management
- KPI monitoring
- Strong leadership
- Operations management
- Conflict resolution
- Guest relations
PMS Knowledge
- IDS
- Opera cloud
- Innkey cloud
Hobbies and Interests
- Playing Cricket
- Traveling
- Listening Music
Personal Information
- Father Name: Sh. Kamal Sharma
- Date of Birth: 16/05/1996
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Duty Manager (Pre-Opening)
The Orchid Chandigarh (122 Keys).
02.2025 - Current
Assistant Manager
The Ummed Jodhpur Palace Resort & Spa (88 Keys).
01.2024 - 02.2025
Front Office Executive
Welcomhotel by ITC Hotels Bella Vista (50 Keys).
02.2022 - 01.2024
Front Office Supervisor
Aloft (166 Keys).
02.2021 - 01.2022
Sr. Front Office Associate
Regenta Almedia by Royal Orchid (75 Keys).
06.2019 - 02.2021
Front Office Associate
Hotel Shivalikview by CITCO (108 Keys).
06.2017 - 09.2018
Diploma - Front Office Department
CHIM & CT