Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Sagar Suresh

Sagar Suresh

Bengaluru

Summary

Energetic and Results-oriented corporate trainer and facilitator with proven track record in training to help the organizations on various levels. Masters 'Training Need Analysis' and develops programs from scratch to meet specific targets. Diligent at developing effective corporate training programs in both short-term and long-term assignments. Mixes latest techniques with proven methods to achieve success.

Overview

4
4
years of professional experience

Work History

Corporate Trainer and Facilitator

Freelancer
  • Developing programs and curriculum for the employee of the organization for orientation and in-job training.
  • Collaborating with the company’s management to identify training needs and schedule appropriate training sessions for employees.
  • Developing systems to monitor and ensure employees are performing their responsibilities according to the training.
  • Providing support and mentoring to employees while conducting an evaluation and identifying sections where improvements are needed
  • Participating in professional development seminars or conferences relating to corporate training techniques.
  • Designed and delivered presentations, workshops, and webinars on various topics.

Soft Skills Trainer

Freelancer
  • Creating, designing and developing appropriate learning materials like presentations, handouts, case studies, practical assignments and self-assessment assignments
  • Defining appropriate learning methodologies and approaches, content and evaluation strategy
  • Preparing a plan of action to determine areas where employees can improve.
  • Optimization of Training Materials to Meet the Changing Preferences
  • Collaboration with project teams and trainers to develop training courses.
  • Helping trainees to develop their personality and build self confidence
  • Evaluation of strengths and weaknesses of employees to create specialized training for them

Senior Customer Support Officer

Mphasis Ltd
Bengaluru
02.2018 - 04.2022
  • Analyzing better ways to approach problems through reorganizing the problem information.
  • Analyzing and planning overall customer service excellence.
  • Developing and reviewing process review.
  • Prioritizing, assigning, evaluating and supervising.

Education

Certified as 'Corporate Trainer And Facilitator' - (CPD Standards Office Provider Number - 22381)

By CPD Standards Office
Headquartered in Staines, United Kingdom

Certified As 'Soft Skills Trainer' - (Certification Code: 24-H5T53) -

By SHRM (Society For Human Resource Management)
Headquartered in Virginia, USA

Certified as 'Corporate Trainer' - (ID - 671819)

By HRCI (Human Resources Certification Institute)
Headquartered in Virginia, USA

'Train The Trainer' Certification - (ID Number - 60207)

By Protouch
Headquartered in Gurugram, Haryana, India

BBA - Digital Marketing

By Jain University
Bengaluru, Karnataka, India

Skills

  • Training and Evaluation Skills
  • Communication Skills
  • Training Need Analysis
  • Content Creation and Development
  • Problem-Solving Skills
  • Instructional Design
  • Social Media Marketing
  • Team Handling and Team Building
  • Mentoring and Motivating
  • Brand Management
  • Performance Management
  • Organizational Skills
  • Leadership Skills
  • Critical Thinking
  • Patience and Empathy
  • Conflict Resolution
  • Decision Making
  • Adaptability and Flexibility

Accomplishments

  • Rajya Puraskar - The Governor award for the service to as a Scout.
  • First Prize in the Zilla Panchayat Inter School 'Group Band' competition playing Bugle.

Languages

English
First Language
Kannada
Proficient (C2)
C2
Telugu
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Tamil
Elementary (A2)
A2
Malayalam
Beginner (A1)
A1

Timeline

Senior Customer Support Officer

Mphasis Ltd
02.2018 - 04.2022

Corporate Trainer and Facilitator

Freelancer

Soft Skills Trainer

Freelancer

Certified as 'Corporate Trainer And Facilitator' - (CPD Standards Office Provider Number - 22381)

By CPD Standards Office

Certified As 'Soft Skills Trainer' - (Certification Code: 24-H5T53) -

By SHRM (Society For Human Resource Management)

Certified as 'Corporate Trainer' - (ID - 671819)

By HRCI (Human Resources Certification Institute)

'Train The Trainer' Certification - (ID Number - 60207)

By Protouch

BBA - Digital Marketing

By Jain University

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Sagar Suresh