SAGAR UTTEKAR
Assistant Store Manager
Pune
Summary
Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Zepto
01.2025 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Store Supervisor
Big Basket Innovative Retail Concepts Pvt.Ltd
09.2023 - 12.2024
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
Department Manager
Avenue Ecommerce Ltd (Dmart-Ready)
01.2021 - 09.2023
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
Floor Supervisor
Avenue Supermarts Ltd. DMart
05.2017 - 01.2021
- Monitored inbound shipments for accuracy, resolving discrepancies promptly to minimize delays in product availability.
- Optimized warehouse space utilization with effective layout planning and storage organization.
- Reduced stock discrepancies by implementing an improved system of tracking and recording inventory movements.
- Streamlined the inventory management process for increased efficiency and cost savings.
Cashier Team Lead
Hyper CITY Retail Ind Pvt Ltd
04.2015 - 03.2017
- Communicated with customers and team members to solve problems.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Education
Bachelar Of Commerce - Business Entrepreneurship
Savitribai Phule Pune University
Pune 04.2001 -
Skills
Stock management
Store organization
Customer relations
Customer service
Store opening and closing
Inventory control
Team management
Loss prevention
Staff management
Inventory counting
Staff supervision
Retail operations
Timeline
Assistant Store Manager
Zepto
01.2025 - Current
Store Supervisor
Big Basket Innovative Retail Concepts Pvt.Ltd
09.2023 - 12.2024
Department Manager
Avenue Ecommerce Ltd (Dmart-Ready)
01.2021 - 09.2023
Floor Supervisor
Avenue Supermarts Ltd. DMart
05.2017 - 01.2021
Cashier Team Lead
Hyper CITY Retail Ind Pvt Ltd
04.2015 - 03.2017
Bachelar Of Commerce - Business Entrepreneurship
Savitribai Phule Pune University
04.2001 -