Sagar V
Assistant Manager - Operations
Bengaluru
Summary
Assistant Manager with 5+ years of experience in customer service operations, team leadership, KPI management, and sales performance. Proven ability in SLA adherence, team coaching, escalation handling, and process optimization across BFSI and e-commerce domains.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Assistant Manager
Insight Customer Call Solutions
09.2023 - 02.2025
- Process - L&T Finance
- SME Loans Direct Sales Team
- Led a team of 40 associates and 2 Team Leaders , improving sales growth by 20% month-on-month
- Prepared daily and monthly MIS reports, tracking KPIs, sales performance, and SLA adherence for management review.
Team Lead
iEenergizer IT Services
04.2022 - 09.2023
- Process - OLA
- Led employee relations through effective communication, coaching, training and development.
- Monitored incoming calls and provided feedback to associates on how to improve quality of service.
- Reduced call handling time through process improvements
Team Lead
Insight Customer Call Solutions
03.2021 - 04.2022
- Process - Meesho and Zoom Car
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Led team of 34 members while providing exceptional customer service.
Customer Care Executive
Insight Customer Call Solutions
05.2020 - 03.2021
- Process - Paytm Payments Bank
- Resolved concerns with products or services to help with retention and drive sales.
- Took ownership of customers issues to follow problems through to resolution.
Customer Relationship Officer
Hinduja Global Solutions Limited
05.2019 - 12.2019
- Process - Amazon India
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
BBA - Business Administration And Management
University Of Mysore
Mysore12.2025
P.U.C - Biology
St. Josephs PU College
Mysore06.2016
Skills
Team Leadership & Coaching
Timeline
Assistant Manager
Insight Customer Call Solutions
09.2023 - 02.2025
Team Lead
iEenergizer IT Services
04.2022 - 09.2023
Team Lead
Insight Customer Call Solutions
03.2021 - 04.2022
Customer Care Executive
Insight Customer Call Solutions
05.2020 - 03.2021
Customer Relationship Officer
Hinduja Global Solutions Limited
05.2019 - 12.2019
BBA - Business Administration And Management
University Of Mysore
P.U.C - Biology
St. Josephs PU College