
Assistant Manager with 5+ years of experience in customer service operations, team leadership, KPI management, and sales performance. Proven ability in SLA adherence, team coaching, escalation handling, and process optimization across BFSI and e-commerce domains.
Team Leadership & Coaching
KPI & SLA Management
Workforce Management (WFM)
MIS Reporting
Process Optimization
Sales Target Achievement
Customer Escalation Handling
Quality Assurance (QA)
CRM Tools
MS Excel & Reporting