SAGAR DEVIDAS CHAVAN
Nashik
Summary
Dynamic Retainer Engineer at Aforeserve Ltd with strong analytical skills and ATM equipment expertise. Enhanced customer satisfaction through effective problem-solving and timely maintenance, ensuring optimal ATM functionality: Proven ability to build relationships and train new staff, contributing to seamless operations and high service levels
Overview
7
7
years of professional experience
Work History
Retainer Engineer
Aforeserve Ltd.
06.2023 - Current
- Strengthened bank reputation with excellent customer service, addressing any concerns or questions related to ATM usage in a professional manner
- Enhanced ATM functionality by performing regular maintenance and updates on software and hardware systems
- Contributed to customer satisfaction by promptly responding to service calls and resolving ATM issues
- Assisted customers with technical support inquiries
- Completed preventive maintenance on machines to enhance production and maintain quality
ATM Cash replenishment Executive
CMS Info systems Ltd
02.2018 - 05.2023
- Strengthened bank reputation with excellent customer service, addressing any concerns or questions related to ATM usage in a professional manner.
- Enhanced ATM functionality by performing regular maintenance and updates on software and hardware systems.
- Contributed to customer satisfaction by promptly responding to service calls and resolving ATM issues.
- Assisted customers with technical support inquiries.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- ATM cash replenishment into the various banks ATMs/Recycler machines as per indent received from MSP/Banks.
- Cash withdrawals & deposition into the banks as per indents/remaining cash reports received from MSPs/Machine counters.
- Resolving ATM related first level maintenance issues within TAT & making sure ATM are running with cash as per agreed service level with MSPS.
- Providing on job trainings to new joined ATM executives on ATM, Recyclers cash replenishment & preparing cash balance reports on hard copies as well as on Mobile Applications.
- Highlighting ATM shortages incidents on real time basis to the seniors.
Education
H.S.C. -
S.V.K.T. college
Nashik, PUNE01.2010
S.S.C. -
Shri Jairambhai high School
Nashik, PUNE01.2008
Skills
- Strong analytical and problem solving ability
- Excellent interpersonal and reporting skills
- Efficient and able to work autonomously
- Atm equipment knowledge
- Atm installation knowledge
- Multitasking Abilities
Professional Competencies
- Strong analytical and problem solving ability
- Excellent interpersonal and reporting skills
- Efficient and able to work autonomously
Personal Information
- Age: 32
- Date of Birth: 02/11/1992
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Disclaimer
I hereby declare that all information and facts given above are true to the best of my knowledge and belief.
Languages
Marathi
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Retainer Engineer
Aforeserve Ltd.
06.2023 - Current
ATM Cash replenishment Executive
CMS Info systems Ltd
02.2018 - 05.2023
H.S.C. -
S.V.K.T. college
S.S.C. -
Shri Jairambhai high School
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