Sagarika Bhowmik
Mumbai
Summary
Dynamic Business Analyst with a proven track record at HCL Technologies, specializing in Power BI and process improvement. Expert in requirements gathering and documentation, I successfully led strategic projects that enhanced customer success metrics and automated processes, driving significant operational efficiencies. Strong communicator and collaborator, dedicated to delivering impactful results.
Overview
8
8
years of professional experience
Work History
Business Analyst
HCL Technologies
Mumbai
11.2023 - Current
- Client - SAP, India.
- Lead key strategic internal and external customer-facing projects, ensuring project timelines are met, and the results are aligned with the leadership objectives.
- Identified gaps between current state and desired future state operations.
- Collaborated with internal teams to track and address potential roadblocks.
- Assisted in preparing presentations for internal stakeholders, including key strategic updates, and recommendations for customer success initiatives.
- Assisted in the creation and maintenance of customer success reports and performance metrics to track customer success metrics.
- Created and maintained documentation of customer success best practices, and contributed ideas for process improvement.
Business Analyst
HCL Technologies
Mumbai
05.2022 - Current
- Client- Nomura Services, India and URA, Singapore
- Analyzed existing systems and processes to identify areas of improvement.
- Identified opportunities for cost savings through process automation initiatives.
- Developed the SVD Analytics portal, serving as a comprehensive, one-stop solution for management.
- Collected KPI and KRI data from various line functions within the Middle Office of Operations.
- Designed Power BI dashboards for middle-office management.
- Focused on automating data sources for the Power BI dashboards to improve governance.
- Continuously improved and enhanced the dashboards in a timely manner, based on team requirements.
- Collaborated with the Singapore government to assist in developing a portal for managing the parking system.
- Facilitated requirement-gathering sessions and documented project requirements.
Business Analyst
MSCI Services Pvt Ltd.
Mumbai
03.2018 - 05.2022
- Contributed to standardizing the view of nearly 77 customized report requests from clients.
- Categorized and prioritized requirements based on use cases for each product and feature.
- Documented requirements as Epics and User Stories for discussion with the development team.
- Prepared UAT test scenarios and test data documentation for BU testing.
- Developed JIRA dashboards to provide weekly insights on added and resolved stories and bugs for stakeholders.
- Tracked and triaged defects and bugs raised, and worked with the design team to resolve them.
- Facilitated Scrum ceremonies such as Sprint Planning, Backlog Grooming, and Sprint Retrospective, as a Scrum Master.
Real Estate Data Analyst
MSCI Inc.
Mumbai
02.2017 - 03.2018
- Analyzing clients' portfolios to measure returns generated by asset managers on invested assets.
- Collaborating with global private real estate funds for data collection, conducting data quality checks, analyzing asset performance, and generating reports.
- Assisting in the automation of various manual processes and reports.
- Coordinating and gathering product data from internal stakeholders, and guiding them on the use of appropriate automation tools.
Education
PGPM - Finance
IBS Business School
Mumbai06.2017
Bcom - Accounting & Finance
University of Mumbai
Mumbai06.2014
Skills
- Power BI
- JIRA management
- Documentation creation
- Requirements gathering
- Requirement analysis
- User acceptance testing
- Data analysis
- Process improvement
- Scrum facilitation
- Verbal and written communication
- Microsoft Office
- Team collaboration
- Observational skills
- Good time management
Management Projects
- Valuation of social media assets
The project was to value a Facebook business page for understanding its business prospects
- Analyzing investments in mutual funds
The project was to understand the pattern and growth of mutual fund investments by individuals in the Indian market
Timeline
Business Analyst
HCL Technologies
11.2023 - Current
Business Analyst
HCL Technologies
05.2022 - Current
Business Analyst
MSCI Services Pvt Ltd.
03.2018 - 05.2022
Real Estate Data Analyst
MSCI Inc.
02.2017 - 03.2018
PGPM - Finance
IBS Business School
Bcom - Accounting & Finance
University of Mumbai
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