Summary
Overview
Work History
Education
Skills
Timeline
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SAGARIKA CHAKRABOTY

SAGARIKA CHAKRABOTY

System Engineer
Kolkata

Summary

Results-driven Support Analyst with around 3 years of experience at TCS Kolkata, specializing in Java & SQL. Proficient in ServiceNow for IT service management. Currently expanding expertise in AWS to transition into cloud development. Strong analytical and troubleshooting skills, with a passion for optimizing system performance and reliability

Overview

3
3
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Systems Engineer

TCS Gitanjali Park
08.2022 - Current

Project: Kingfisher (UK-based Retail Client)

  • Provided L3 technical support for business-critical applications.
  • Managed SQL queries and database operations
  • Assisted in bug fixing and regular application maintenance tasks.
  • Coordinated with global teams for smooth resolution of technical issues.
  • Continued use of ServiceNow for ITSM processes (incident, problem, change).

Project: Wickes (UK-based Retail Client)

  • Developed backend logic and REST APIs using Spring Boot.
  • Handled service integration and data flow between modules.

Education

B.Tech - Computer Science And Engineering

University of Engineering & Management, Kolkata
Kolkata
06.2018 - 04.2022

Skills

Java, MySQL

Spring Boot

ServiceNow (Incident, Problem, Change Management)

Application Maintenance, Debugging

Timeline

Systems Engineer

TCS Gitanjali Park
08.2022 - Current

B.Tech - Computer Science And Engineering

University of Engineering & Management, Kolkata
06.2018 - 04.2022

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SAGARIKA CHAKRABOTYSystem Engineer