SAGARIKA MAJUMDER
Kolkata
Summary
Detail-oriented Compliance and Operations Professional with 1.5 years in KYC investigations and 6 months as a FinCrime Analyst. Expertise includes Enhanced Due Diligence (EDD), Customer Due Diligence (CDD), fraud investigation, and risk assessment. Proven ability to effectively collaborate across functions and deliver exceptional customer support.
Overview
3
3
Languages
4
4
years of professional experience
Work History
FINCRIME ANALYST
Revolut Technologies India Pvt Ltd
02.2026 - 08.2026
- Analyzed transaction patterns to flag suspicious activity across Revolut accounts.
- Collaborated on financial crime risk controls with internal teams and external authorities regarding account restrictions, seizures, and related notices.
- Processed law-enforcement seizure requests, ensuring compliance with legal and regulatory frameworks.
- Reviewed KYC documents against Revolut India policies and regulatory requirements.
- Supported Revolut India compliance reviews for customer onboarding cases.
MY HR LIVE SUPPORT (MHLS) ADVISOR
Amazon Development Center India
Kolkata
10.2025 - 02.2026
- Delivered real-time HR support to Amazon employees across regions, effectively resolving queries and enhancing employee experience.
- Ensured accuracy, empathy, and confidentiality in supporting HR policies, processes, and systems, while reinforcing trust and compliance.
- Resolved Amazon customer inquiries through chat, email, and voice support.
- Documented cases in Amazon tools with accurate notes and customer details.
- Applied Amazon policies to handle account, order, and payment issues.
KYC INVESTIGATION SPECIALIST
Amazon
Kolkata
01.2024 - 07.2025
- Conducted KYC investigations to identify, assess, and mitigate financial crime risks, including fraud and money laundering.
- Investigated suspicious activity, analyzed data using KYC/AML tools, identified patterns and made informed decisions while meeting regulatory requirements.
- Investigated suspicious transactions using Amazon case management tools and internal policies.
- Reviewed customer and seller records to validate account activity and exceptions.
- Documented investigation findings in clear reports for Amazon compliance teams.
CUSTOMER SUPPORT ASSOCIATE
Teleperformance (TP)
Kolkata
12.2022 - 01.2024
- Resolved customer inquiries through voice, chat, and email support for Teleperformance clients.
- Resolved customer enquiries via email and chat, delivering accurate support and effectively addressing queries.
- Documented cases in CRM systems following Teleperformance service protocols.
- Escalated complex issues to specialized teams using clear case notes.
PRE-SALES ASSOCIATE
BYJU'S Think & Learn Pvt Ltd
Kolkata
03.2022 - 10.2022
- Identified potential customers and scheduled appointments, facilitating product explanations by the sales team.
- Provided guidance to parents and students regarding BYJU'S learning solutions.
- Counseled parents and students on BYJU'S learning solutions.
- Followed up with leads through calls and messages.
Education
BACHELOR OF ARTS - ENGLISH LITERATURE
Calcutta University
Kolkata, West Bengal12TH - ARTS
Springdale High School
West Bengal, India10TH - ENGLISH
Springdale High School
West Bengal, IndiaSkills
- KYC Investigations
- KYC analysis
- Customer risk assessment
- Fraud prevention
- Risk Assessment
- Regulatory Compliance
- Due diligence
- Stakeholder Engagement
- Team collaboration
- Customer Service
- Employee Relations
Languages
English
First Language
Hindi
Proficient
C2
Bengali
Proficient
C2
Timeline
FINCRIME ANALYST
Revolut Technologies India Pvt Ltd
02.2026 - 08.2026
MY HR LIVE SUPPORT (MHLS) ADVISOR
Amazon Development Center India
10.2025 - 02.2026
KYC INVESTIGATION SPECIALIST
Amazon
01.2024 - 07.2025
CUSTOMER SUPPORT ASSOCIATE
Teleperformance (TP)
12.2022 - 01.2024
PRE-SALES ASSOCIATE
BYJU'S Think & Learn Pvt Ltd
03.2022 - 10.2022
BACHELOR OF ARTS - ENGLISH LITERATURE
Calcutta University
12TH - ARTS
Springdale High School
10TH - ENGLISH
Springdale High School