Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sagarika Pradhan

Hyderabad

Summary

Highly motivated engineer with Salesforce development and administration skills, including Apex, LWC, Flow, and Service Cloud configuration. I bring proven experience in maintaining PLC-based industrial control systems and monitoring critical plant operations, demonstrating strong analytical and problem-solving abilities. My background combines hands-on operational technology (OT) experience with expertise in data management, technical reporting, and upholding rigorous quality standards.

Overview

2
2
years of professional experience

Work History

Junior Technical Engineer

Tata Steel Long Products Limited
01.2019 - 01.2021
  • Assisted in PLC System Maintenance: Contributed to the maintenance of PLC-based control systems at a $70M+ revenue steel manufacturing plant, aiding in 3 critical system upgrades that built a foundational understanding of operational technology (OT) and its security.
  • Monitored Plant Systems for Anomaly Detection: Monitored over 10 key apparatuses in a 25MW thermal power plant and managed UPS performance for 2 primary data centers, proactively identifying 5+ performance deviations monthly to support maintenance and risk mitigation efforts.
  • Contributed to Technical Reporting: Prepared data and drafted sections for 10+ monthly operational performance reports, effectively translating technical information for plant management and aiding communication.
  • Supported Precision Control Systems: Assisted in regulating a large-scale Kiln's temperature system with ± 0.5% accuracy, directly contributing to consistent product quality and learning about risk control in industrial processes.
  • Collaborated on Engineering Projects: Worked effectively within engineering teams of 5 members on 2+ PLC design projects annually, demonstrating teamwork and contributing to project completion.
  • Applied Problem-Solving to System Issues: Utilized analytical skills to assist in diagnosing and resolving complex software and hardware issues monthly within industrial automation systems, contributing to improved system uptime.
  • Analyzed Operational Data for Improvements: Collected and interpreted operational data from 20+ data points daily across key industrial processes, identifying trends that informed system adjustments and supported efficiency initiatives.
  • Followed Quality & Compliance Protocols: Adhered to rigorous quality assurance protocols for software and electronic designs, ensuring accuracy and contributing to the 99% uptime of assigned systems and equipment.

Education

B.Tech -

Silicon Institute Of Technology
Odisha
01.2018

12th -

Delhi Public School
Rourkela, Odisha
01.2014

10th -

Jindal School
Odisha
01.2012

Skills

  • Salesforce Development & Administration:Apex, Lightning Web Components (LWC), Flow, Salesforce Communities
    Service Cloud Configuration (Assignment/Escalation Rules, Customer Portal)
    Data Management (Data Loading), Object Models (Sales, Service, Health, Financial Service Clouds)
    Code Deployment & Release Management
  • Programming Languages: Python, C, HTML
  • Development Tools: VSCode, PyCharm, Postman (for API Testing)
  • Other Skills: Community Engagement, Storytelling

Accomplishments

  • Winner in state level classical music group competition
  • Junior diploma certification in 'classical vocal music'.
  • Organized & participated in cultural event. annual function - Zygon 2018, SIT, Bhubaneswar
  • Participated in inter-state, inter-school CBSE cluster Game - Kho-kho

Timeline

Junior Technical Engineer

Tata Steel Long Products Limited
01.2019 - 01.2021

B.Tech -

Silicon Institute Of Technology

12th -

Delhi Public School

10th -

Jindal School
Sagarika Pradhan