Sagar Kanta Guru
Paradip
Summary
Experienced Fraud Prevention Analyst and technical support with a strong background in identifying, investigating, and mitigating financial fraud risks across various industries ensuring compliance with regulatory frameworks such as Chargeback, Transaction Inquiries and AML.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Fraud Prevention Representative III
TTEC Holdings, Inc.
Ahmedabad
02.2024 - 06.2025
- Investigated and documented over 700 potential fraudulent activities annually, collaborating with cross-functional teams to enhance security protocols, and reduced chargebacks by 30%.
- Expertly utilized advanced fraud detection tools such as Torch, Nova, Activity Logs(Digital Footprints) and Fraud Trace (FT) to monitor and analyzed transaction patterns, and identified unauthorized transactions, fake inventory, stolen PI, coupon abuse, third-party booker scams, and forged IDs.
- Managed complex chargeback cases, conducted chargeback reversals, and applied fraud categorization techniques to mitigate risks.
- Proficient in reviewing Activity Logs (AL), detecting transactions from sanctioned countries and individuals, and performing detailed dispute case resolutions, ensuring compliance, and reducing financial losses.
- Worked on BGQ (Background Check for Criminal Investigation) for users across the globe, using real-time criminal information tools like Inflection to prevent any criminal misconduct across the platform, ensuring trust and safety.
Analyst A4
Capgemini technology services
Kolkata
03.2021 - 02.2024
- Collaborated cross-functionally to resolve complex technical cases, including authentication errors, malformed payloads, and delayed transaction reporting, using tools like Linktranet.
- Delivered technical support for a global affiliate marketing network, focusing on advertiser and publisher transaction inquiries, and screened 200+ high-risk customers quarterly using PEPs and CDD processes, TMS, contributing to enhanced risk management.
- Verified 100+ documents daily to ensure compliance with AML and KYC regulations, maintaining a 99% accuracy rate.
- Identified and mitigated over 50 potential money laundering cases through thorough analysis and investigation, reducing financial crime risks. Additionally, case studies related to a banking scam.
- Prepared SOPs and corrective guidelines for clients (a global affiliate marketing giant) to prevent voucher and cashback violations using a mix of. Tracking links—especially those involving domains like click.linksynergy.com.
- Performed privacy violation checks. Some users are concerned that synergy links may track user behavior without proper disclosure, potentially violating privacy policies or regulations.
Education
Bachelor of Science - Information Technology And Management
Ravenshaw University
Cuttack10-2020
Skills
- Fraud prevention
- Chargeback management
- Compliance verification
- Risk assessment
- Technical support and documentation
- Fraud trend identification
- Transaction monitoring
- Jira, Confluence, account takeover, activity log, and chargeback prevention, KYC,
- Account takeover, activity log, and chargeback prevention, KYC, transaction inquiries
Certification
- Chargeback reason codes in card payment Udemy • 2025
Applying insight of this certificate to decode numerous chargeback reason codes, simplify disputes, protect revenue, and build trust
- Financial Crime: Process and Technology- Masterclass Udemy • 2025
- To reduce false positive cases from 95% to 81% by leveraging an optimized Transaction Monitoring System (TMS) and implementing enhanced filtering techniques within fraud detection applications, Scams, Identity Takeover, Digital Fraud, Card Fraud Check Fraud. Specialized skills across AML, CTC, CDD, sanctions screening, name and transaction filtering, TMS, PEPs, and fraud (internal 31% and external 43%, collusion 26%)
Timeline
Fraud Prevention Representative III
TTEC Holdings, Inc.
02.2024 - 06.2025
Analyst A4
Capgemini technology services
03.2021 - 02.2024
Bachelor of Science - Information Technology And Management
Ravenshaw University
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