Sagar Kumar
Operations - HR Assistant
Nellore
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adapt at utilizing data analysis to provide insights and initiatives in improving the process. Strong technical and interpersonal skills and committed to pursuing best practices related to Operations and Development across the team.
Overview
7
7
years of professional experience
18
18
years of post-secondary education
Work History
Operations - HR Assistant
Amazon Development Center India, Pvt Limited
Bengaluru
2021.02 - Current
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Handled employee inquiries in contact center. Worked on both live calls and chats
- Handled issue resolution tasks and delivered technical assistance in use of CRM, SIM ticketing system.
- Work with cross functional teams and various stakeholders, including Analytics, Talent management, Performance Management.
- Created audit reports on frequent concerns with product features and worked around with partner teams to provide detailed insights and fixes.
- Developed and maintained positive relationships with benefits administrators to establish trust and rapport.
- Achieved departmental objectives by collaborating with team to share and implement best practices.
- Working as SME for Talent Management and Financial and Health benefits pods.
ASSOCIATE CONTENT AND OPERATIONS
Unacademy
Bengaluru
2019.08 - 2020.08
- Worked with client's to know th requirement and collaborated and acted as a liaison with product, marketing and content teams to understand viable options and solutions and provide service
- Developed team communications and information for meetings and have led the meetings with the product team to identify the road map for product development and features.
- Managed quality assurance program, including evaluations, internal audits and customer surveys.
- Coordinated with marketing and design teams to illustrate articles.
- Worked on project management software to track and manage operational tasks, deadlines, and teams collaboration and used JIRA.
- Maintained a well-organized editorial calendar that includes content ideas, deadlines, responsible authors, and publication schedules.
CUSTOMER DELIGHT EXECUTIVE
Bundle Technologies
Bengaluru
2018.01 - 2018.09
- Worked with customers to understand issue in the orders and provide service
- Identified complications requiring further research and escalated to appropriate department or management.
- Had a good rapport across the teams and handled requirement of the clients(restaurants) and used to update accordingly
- Handled emails of customer and clients and resolved issues timely.
- Submitted reports to management outlining calls made, queries received and issues resolved and uploaded KPI reports into Service Cloud system.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Accounts Receivable Specialist
Omega Health Care
Bengaluru
2017.07 - 2017.12
- Worked with NYU Radiology as client and communicated with various insurance company in US through call referring to insurance claims
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Researched and resolved client claims related to shortages and returns
- Followed up with ICD and reviewed the claims and used to update accordingly
- Performed targeted collections on past due accounts aged over 30 days
- Identified, researched and resolved billing variances to maintain system accuracy and currency
- Applied more than 100 payments per week.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
Education
B.TECH - CSE
Sree Vidyanikethan Engineering College
Tirupati 2012.07 - 2016.04
Intermediate - MPC
SGM And Sree Chaitanya JR College
Nellore 2010.04 - 2012.04
SSC -
Mythilee English Medium High School
Nellore 1998.06 - 2010.03
Skills
SQL
Timeline
Operations - HR Assistant
Amazon Development Center India, Pvt Limited
2021.02 - Current
ASSOCIATE CONTENT AND OPERATIONS
Unacademy
2019.08 - 2020.08
CUSTOMER DELIGHT EXECUTIVE
Bundle Technologies
2018.01 - 2018.09
Accounts Receivable Specialist
Omega Health Care
2017.07 - 2017.12
B.TECH - CSE
Sree Vidyanikethan Engineering College
2012.07 - 2016.04
Intermediate - MPC
SGM And Sree Chaitanya JR College
2010.04 - 2012.04
SSC -
Mythilee English Medium High School
1998.06 - 2010.03
Similar Profiles
SOUMYA DOLUISOUMYA DOLUI
SPS Ops Support Specialist at Amazon Development Center (India) Private LimitedSPS Ops Support Specialist at Amazon Development Center (India) Private Limited
Tufale IliyasTufale Iliyas
Manager QS at Amazon Development Center India Pvt LtdManager QS at Amazon Development Center India Pvt Ltd
Gera EdwardGera Edward
Supply Chain Manager II at Amazon Development Center India Pvt. Ltd.Supply Chain Manager II at Amazon Development Center India Pvt. Ltd.