SAGIR AHMED
Gurgaon
Summary
Dynamic professional with extensive experience in project management and team leadership. Recognized for strong analytical skills and effective stakeholder engagement, driving project success through continuous performance monitoring and process optimization.
Overview
14
14
years of professional experience
Work History
Assistant Project Manager
Bill Gosling India Private Ltd
Gurgaon
01.2025 - Current
- Organized project meetings, preparing agendas and recording minutes for future reference.
- Identified potential risks in project plans and proposed mitigation strategies.
- Reviewed project progress regularly and provided updates to stakeholders.
- Tracked project deliverables, keeping assignments on task and on budget.
- Prepare reports and communicate the project status with internal and external stakeholders.
- Led meetings with internal team members, consultants and contractors.
- Managed multiple projects with competing deadlines simultaneously.
Sr. Team Leader
Bill Gosling India Private Ltd
Gurgaon
12.2021 - 12.2024
- Generating detailed reports outlining KPIs, quality control measures, and other related data points.
- Established key performance indicators for measuring operational success.
- Performed root cause analysis to identify problems within the organization's operations process.
- Identified opportunities for process optimization through automation and technology implementations.
- Monitored performance metrics on a regular basis and identified areas for improvement.
Team Leader
Bill Gosling India Private Ltd
Gurgaon
03.2014 - 08.2020
- Delegated daily tasks to team members to optimize group productivity.
- Offered training and support to keep team members motivated and working toward objectives.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Conducted regular performance reviews to assess individual team member progress.
Customer Support Associate
Falcon Force Pvt. Ltd
Gurgaon
05.2013 - 03.2014
- Assisted customers with inquiries regarding products and services.
- Adhered to company guidelines while providing excellent customer service.
- Identified potential sales opportunities from customer conversations.
- Supported sales team members to drive growth and development.
Customer Care Representative
Bcube IT Services Pvt. Ltd
Gurgaon
05.2012 - 02.2013
- Maintained up-to-date product knowledge to effectively address customer inquiries and concerns.
- Collaborated with technical support teams to resolve complex customer issues promptly.
- Resolved issues through effective listening and problem-solving techniques.
- Handled customer complaints with empathy and professionalism to foster positive relationships.
Education
MBA - Marketing
Maharshi Dayanand University
Rohtak01-2011
Bachelor of Arts - Arts
Maharshi Dayanand University
Rohtak06-2008
Senior Secondary - Arts
HBSE
Bhiwani03-2005
High School Diploma -
HBSE
Bhiwani, Haryana03-2003
Skills
- Project management
- Data management
- Communication
- Data reporting
- Risk assessment
- Stakeholder communication
- Project reporting
- Schedule management
- Data analysis
- Performance monitoring
- Process optimization
- Team collaboration
- Problem solving
- Time management
- Decision making
- Conflict resolution
- Quality control
- Microsoft Project
- Work Breakdown Structures
- MS office
- Microsoft Word
- Project management software
- Performance metrics
- Team leadership
- Root cause analysis
- Machine learning
- Power BI
- Microsoft Project Planner
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Accomplishments
Top Performer Award, Q4 2024
Timeline
Assistant Project Manager
Bill Gosling India Private Ltd
01.2025 - Current
Sr. Team Leader
Bill Gosling India Private Ltd
12.2021 - 12.2024
Team Leader
Bill Gosling India Private Ltd
03.2014 - 08.2020
Customer Support Associate
Falcon Force Pvt. Ltd
05.2013 - 03.2014
Customer Care Representative
Bcube IT Services Pvt. Ltd
05.2012 - 02.2013
MBA - Marketing
Maharshi Dayanand University
Bachelor of Arts - Arts
Maharshi Dayanand University
Senior Secondary - Arts
HBSE
High School Diploma -
HBSE