SAHADRI SHIKHAR DASS

• As a System Engineer Executive, I have hands-on experience working with VH1 and VH2 servers, which are typically high-availability or redundant systems designed to ensure consistent uptime and service reliability
• I have also configured and maintained DHCP (Dynamic Host Configuration Protocol) to automate IP address allocation for devices on the network, ensuring smooth connectivity and efficient address management
• I have a hands on experience with static IP addresses involves manually assigning fixed IPs to critical devices, ensuring stability and predictable network performance
• Additionally, I have worked extensively with Virtual Machines (VMs), including their setup, configuration, and management, enabling scalable and isolated environments for various applications and services
• In short, the role is likely involved with troubleshooting and optimizing system performance to maintain smooth operations across all servers and virtual environments and providing live support to the client
• Analyzed large datasets using MS Excel to identify trends and patterns, providing insights to support business decisions
• Key Achievement: Created an Excel-based reporting solution for a project, reducing manual effort by 30%

Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

• Increased customer satisfaction with thorough product demonstrations and personalized advice.
• Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
• Managed approximately 30 incoming calls, emails per day from customers.