Sahan B M
Bangalore
Summary
Desktop Support Engineer with knowledge of troubleshooting hardware, software, and network issues. Skilled in device and user management using Microsoft Intune and Microsoft Entra ID. Experienced in resolving tickets, supporting end users, and ensuring smooth IT operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
System Engineer
Infosys
Bangalore
01.2023 - Current
- Managed user accounts and groups in Microsoft Entra ID
- Created, modified, and disabled user accounts based on requests
- Reset passwords and unlocked user accounts
- Assigned licenses (like Microsoft 365) to users
- Supported login and authentication issues
- Assisted users with Multi-Factor Authentication (MFA) setup
- Configured and deployed device compliance policies in Microsoft Intune
- Managed device enrollment (Windows, Android, iOS) using Company Portal
- Deployed applications (Win32 apps, MSI, Microsoft Store apps)
- Monitored device health and compliance status
- Performed remote actions like wipe, restart, and sync
- Integrated Intune with Microsoft Entra ID for user/device authentication
- Supported conditional access policies for secure access
- Managed and supported devices using Microsoft Intune for endpoint management
- Enrolled Windows and mobile devices into Intune using Company Portal
- Installed and configured applications remotely via Intune
- Assisted users with device compliance and access issues
- Performed basic troubleshooting for device sync and policy errors
- Enabling services and rejoining the domain to resolve the Desktop issues
- Enabling User Access to the Remote Desktop.
- Troubleshooting Windows, Outlook, Teams, Citrix, VPN, Security App etc. Installation, configuration and troubleshooting of software and applications.
- Provide VC device Support and Network related Support. Installing and configuration of printers.
- Provide Admin privilege access and enable USB Access to the users.
- Configuration of IP Address, VPN.
- Ticketing Tool in BMC Remedy and service now.
- Knowledge of DHCP and DNS, firewall, TCP and UDP, OSI Model.
Education
BE - Mechanical and Engineering
Rajeev Engineering College
PUC -
BGS College
K R NagarSSLC -
Lions Higher Secondary School
Skills
- End-user support for desktops, laptops, and peripherals
- Installation, configuration, and troubleshooting of Microsoft Windows
- Hands-on experience with Microsoft Intune for device management
- User and access management using Microsoft Entra ID
- Active Directory (user creation, password reset, group management)
- Basic networking concepts: LAN, WAN, Wi-Fi
- Protocols: TCP/IP, DNS, DHCP
- VPN configuration and troubleshooting
- IP addressing and port knowledge
- Network printer setup and troubleshooting
Certification
Besant Training Institute, Master Cloud and Computing
Languages
- English
- Kannada
- Hindi
Languages
English
Advanced
C1
Timeline
System Engineer
Infosys
01.2023 - Current
BE - Mechanical and Engineering
Rajeev Engineering College
PUC -
BGS College
SSLC -
Lions Higher Secondary School