Sahaya Milton P
Singamparai (PO)
Summary
Detail-oriented Aftermarket Documentation Engineer with nine years of experience in creating, managing, and updating technical documentation for post-sales support. Proficient in interpreting complex technical information and translating it into clear, user-friendly guides, and online resources. Seeking an opportunity to work with an organization that will allow me to grow professionally and personally, and where I can fully utilize my potential to serve the organizational goals.
Overview
9
9
years of professional experience
Work History
Senior Parts Analyst
GGS Information Services
05.2022 - Current
- Managing suppliers and ensuring on-time project delivery
- Reviewing the quality of production carried out by both suppliers and in-house for all activities
- Implemented quality improvement initiatives, ensuring first-time-right deliveries, and conducting Root Cause Analysis (RCA) for continuous enhancement
- Responsible for managing customer complaints (Argus Cases) related to spare part information across all sites
- Proactive & reactive approach for reducing the argus cases
- Project planning for start cost and maintenance project with the supplier and to deliver the project on time with 100% OTD
- Performing project estimation for start cost project & maintenance project
- Creation of chassis unique Spare parts catalogue for UD Trucks with the help of PDM and PLM tools
- Manage and Analyze the DCN (Design Change Notes) released for NPI and major product updates
- Spare part judgment for newly introduced parts from the projects
- (Y/N)
- Analyze the New Product Introduction based on the CSPAP- Common Spare Part Assortment Policy
Senior Analyst
HCL Technologies Ltd
08.2015 - 05.2022
- Manage, maintain, and create parts catalogues and spare parts information for UD trucks, MACK, RENAULT, EICHER, Volvo buses, and trucks according to customer specifications
- Develop well-structured illustrations facilitating easy part identification and informed purchasing via Bill of Materials (BOM)
- Analyze Design Change Notes (DCN) and implement changes on Volvo products accordingly
- Ensure 100% First Time Right (FTR) and On-Time Delivery (OTD) metrics
- Coordinate with the HCL team to deliver completed work to the client's Single Point of Contact (SPOC)
- Conduct weekly meetings with clients to ensure quality meets agreed Service Level Agreements (SLA)
- Conduct root cause analysis for rejections and devise action plans for improvement
- Handle new projects, and ARGUS Cases ǪJ & AMT DCNs related to wiring harnesses and Spare Part Engines
- Review production quality by suppliers for SCP/DCN/S- NOTE/AMCR/ARGUS CASES and DEVIATIONS
- Prepare and update catalogues for Service Kits requested from the Aftermarket
- Review and update spare parts decision changes made by Spare Parts Engineers to the parts catalogue
- Address Customer Complaints (Argus Cases) related to Spare Part information across all sites
Education
BE - Mechanical Engineering
Francis Xavier Engineering College
Tirunelveli, Tamil Nadu, India12.2015
HSC -
St. Paul's Higher Secondary School
Tirunelveli, Tamil Nadu, India12.2011
SSLC -
St. Paul's Higher Secondary School
Tirunelveli, Tamil Nadu, India12.2009
Skills
- Wiring Harness & schematic
- Project Management
- Field Queries & Root Cause Analysis
- Quality Control & Improvement
- Proficient in parts catalogue creation
- Good knowledge of Spare Part Information/Engineering
- Analyzing customer requirements and maintaining
- PTC Windchill
- Creo View & CATIA Composer
- VOLVO Applications
- CorelDraw
- PDM & PLM Tools
- Microsoft Office
- UD TRUCKS
- VOLVO Truck & BUSES
- RENAULT TRUCKS
- MACK TRUCKS
- EICHER TRUCKS
Accomplishments
- Star Performer Award for 2016-2019 & 2022 to 2024.
- Received client appreciation for achieving 100%Quality with on-time delivery
- O Infinity League of Outstanding HCLites (2017-18, 2018-19, 2019-2020, 2020-2021
Personal Information
- Father's Name: Paul Antony M
- Mother's Name: Amala Mary P
- Title: Spare Part Information Editor
- Date of Birth: 12/10/93
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Productsinvolved
- UD TRUCKS
- VOLVO Truck & BUSES
- RENAULT TRUCKS
- MACK TRUCKS
- EICHER TRUCKS
Languages
Tamil, English, Kannada (Beginner)
Disclaimer
I hereby declare that the information given herewith is correct to my knowledge and I will be responsible for any discrepancy.
Timeline
Senior Parts Analyst
GGS Information Services
05.2022 - Current
Senior Analyst
HCL Technologies Ltd
08.2015 - 05.2022
BE - Mechanical Engineering
Francis Xavier Engineering College
HSC -
St. Paul's Higher Secondary School
SSLC -
St. Paul's Higher Secondary School
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