Saheb Khuti
Mecheda
Summary
Professional service manager with strong experience in overseeing regional operations. Adept at fostering team collaboration and driving results through strategic planning and problem-solving. Skilled in customer service management, process improvement, and staff development. Known for adaptability and reliability in dynamic environments.
Overview
11
11
years of professional experience
Work History
Regional Service Manager
Galipoglu Hidromas India Mfg. Private Limited
Kolkata
11.2025 - Current
- Managing the team of Area Service Managers and Service Engineers posted in Jharkhand, Bihar, Odisha, West Bengal, and the North-East.
- Managed regional service operations to ensure customer satisfaction and support.
- Coordinated training programs for service staff on new equipment and procedures.
- Conducted regular site visits to assess service quality and address issues.
- Provided technical support to clients for troubleshooting and maintenance issues.
- Trained new employees on company policies and procedures related to customer service.
- Conducted monthly performance reviews with staff to identify areas of improvement.
- Provided guidance and advice on best practices for resolving difficult customer service cases.
- Responsible for all OEM relationships, including respective body builders, regarding after-sales service, new product adaptation, warranty audits, and R&D-related meetings.
- Participation in proto and trial fitment of tipping kits or components, like air control valves, pumps, and tilt switches, in the East Region.
- Helping Area Service Managers with critical warranty decisions.
- Collect and forward the Field Quality Report and Failure Analysis to the Service Head Office.
- Creating written documents for warranty rejection cases and communication with clients. Handling disgruntled customers.
- Conducting training for channel partners, OEM dealers, and fleet owners.
- Proactive visits to customer sites for guidance on operation and maintenance.
- Proactive visits to major bodybuilder sites for guidance on the installation of tipping kits.
- Monitoring spare parts business and achieving targets through channel partners and area service managers.
Area Service Manager
Galipoglu Hidromas India Mfg. Pvt. Ltd
Kolkata
10.2024 - 10.2025
- Extensive experience managing service operations for tippers, including routine maintenance, repairs, and after-sales support.
- Skilled in addressing tipper-specific issues, such as hydraulic system repairs, body mechanisms, and payload optimization.
- Knowledgeable in tipper body-building requirements, including material strength, custom modifications, and load specifications, to meet customer needs.
- Ensured body-building processes adhere to industry standards and safety requirements, customizing tippers for various applications (e.g., construction, mining).
- Established and maintained relationships with tipper fleet owners, contractors, and industrial clients to provide responsive, high-quality service.
- Led, trained, and managed service technicians with specialized skills in tipper maintenance and body-building, focusing on quality and efficiency.
- Conducted regular workshops and training sessions to enhance team skills in handling tipper-specific maintenance tasks.
- Implemented processes to optimize repair times and reduce downtime for tippers, ensuring that customer commitments are met.
- Managed workshop scheduling, parts availability, and resource allocation to minimize productivity in handling high-volume tipper services.
- Quickly addressed tipper-related breakdowns and operational issues through effective troubleshooting and support, minimizing customer disruptions.
- Ensure safety protocols are strictly followed in all bodybuilding and repair activities, especially for high-risk elements like hydraulic systems and heavy loads.
- Identifying key areas for growth within the region, and implementing initiatives to attract and retain new clients in sectors like construction and mining.
- Track performance metrics such as service turnaround times, first-time fix rates, and client feedback specific to tipper services.
- Regularly report service data to management, with recommendations for improving workshop efficiency and customer satisfaction.
- Maintained an efficient stock of spare parts for tippers, especially critical components like hydraulic cylinders, valves, etc.
- Ensure quick access to parts, and minimize delays by setting up a reliable supply chain for tipper-specific needs.
- Provide technical services to customers relating to the use, operation, and maintenance of products represented.
- Hydraulic systems troubleshooting and root cause analysis related to the field issues of hydraulic systems.
- Quickly understand hydraulic, as well as electric schematics and requirements provided by the customer, and respond quickly with proper, available solutions.
- Ability to repair and diagnose problems with hydraulic systems in a wide range of settings.
- Responsible for the collection of competitor information and details sent to higher management.
- Escalate quality-related issues to higher management.
- Responsible for warranty claims and defective materials collection. Organize training for customers, dealers, and operators.
- Responsible for the spare parts business.
- Product performance data collection from customers. Escalating operational issues to senior management.
- Proactively developing and retaining key customer accounts.
- Outstanding payment collection and following up on all outstanding issues.
- Developed training materials to enhance team knowledge and skill sets in service delivery.
Senior Service Engineer
Putzmeister India Pvt. Ltd.
Kolkata
01.2021 - 10.2024
- Basic and advanced knowledge about open loop, close loop, fluid power, Low pressure - High-pressure circuits with hydraulic systems and components on mobile equipment (i.e. Hydraulic Pumps, Control Valves, Hydraulic Cylinders, Actuators, Hydraulic hoses, etc.).
- Provide technical services to customers relating to the use, operation, and maintenance of products represented.
- Handling hydraulic base construction machinery like; Concrete Pump, Boom Placer, Transit Mixer, and Batching Plant maintenance and servicing.
- Hydraulic system troubleshooting and/or root cause analysis related to field issues of hydraulic systems.
- Quickly understand hydraulic as well as electric schematics and requirements provided by the customer and quick response with proper available solutions.
- Ability to repair and diagnose problems with hydraulic systems in a wide range of settings.
- Responsible for the collection of Competitor information and details sent to higher management.
- Escalate quality-related issues to higher management.
- Responsible for warranty claims and defective materials collection.
- Organize customers and operators training.
- Responsible for spare parts business.
- Product performance data collection from customers.
- Technical experience relating to developing/diagnosing hydraulic systems, pump controls, and components.
- Escalating operational issues to senior management.
- Proactively developing and retaining key customer accounts.
- Outstanding payment collection and following up on all outstanding issues.
Junior Manager - Service
Sany Heavy Industry India Pvt. Ltd.
08.2019 - 12.2020
- Investigating technical issues.
- Escalating operational issues to senior management.
- Proactively developing and retaining key customer accounts.
- Following up on all outstanding issues.
- Handling hydraulic-based machinery like; Concrete Pumps, Transit Mixers, and boom Placer maintenance and servicing.
- Basic knowledge of hydraulic systems and components on mobile equipment (i.e. gear pumps, hydraulic cylinders, hydraulic hoses).
- Strong written and verbal communication skills and ability to work in a team environment.
- Provide technical services to customers relating to the use, operation, and maintenance of products represented.
- Hydraulic system troubleshooting and/or root cause analysis related to field issues of hydraulic systems.
- Good knowledge about open loop, close loop, fluid power, Low pressure - High-pressure circuits, Hydraulic valves, pumps, etc.
- Quickly understand hydraulic schematic and requirements provided by the customer and quick response with proper available solutions.
- Ability to repair and diagnose problems with hydraulic systems in a wide range of settings.
Service Engineer
SCHWING Stetter India Pvt. Ltd.
New Delhi
06.2015 - 08.2019
- Handling hydraulic-based machinery like; Concrete Pump, Transit Mixer, Self-Loading Truck Mixer, Boom Placer, and Batching plant maintenance and servicing.
- Supervise the maintenance department activities in the Service Center. Also planning manpower on the shop floor.
- Distribution of work among workers based on the availability of workers and the creation of job cards.
- Ensuring and properly maintaining ISO documents.
- Responsible for checking the specification and the capacity of the machine and deciding which machines are required as per customer requirements.
- Responsible for installation, and troubleshooting the machines if there were any problems or complaints from the clients.
- Gives training to the foreman and operator in Hydraulic and Pneumatic machines for making corrective and preventive maintenance for all production machines.
- Ensuring and following safety procedures are being followed.
Education
Bachelor of Technology - Mechanical Engineering
West Bengal University of Technology (MAKAUT)
Medinipur, IndiaDiploma - Mechanical Engineering
W.B.S.C.T.E Govt. Jalpaiguri Polytechnic Institute
Jalpaiguri, IndiaDiploma - Information Technology
Rashtriya Computer Literacy Drive (Govt. of India Regd.)
Medinipur, IndiaAuto CAD - Computer
HI-TECH (Govt. of India Regd.)
Medinipur, IndiaCertificate in Computer Application - Computer
HI-TECH (Govt. of India Regd.)
Medinipur, IndiaComputer Hardware - Computer
The British Institute (Govt. of India Regd.)
Medinipur, IndiaMadhyamik - Science
W.B.B.S.E Chatra Kunjarani Banibhabhan
Medinipur, IndiaSkills
- Hydraulic System Installation, Commissioning, and Modification
- Hydraulic Pump pressure adjustment, maintenance, and troubleshooting
- Hydraulic knowledge, Mechanical knowledge, and electrical system knowledge
- Schematic Diagrams, Software update, Software installation
- Technical Troubleshooting, Problem-Solving, Equipment Installation
- Customer training, Product Development, Business Development
- Inventory management, Customer satisfaction, Leadership
- Teaching, Documentation, Hydraulic system troubleshooting
- Warranty management, Customer relationship management
- Team management, Service operations management
- Field service support, Technical training delivery
- Operations management, Performance monitoring, Sales support
- Technical proficiency, Business development, Team development
- Teamwork and collaboration, Reporting and documenting, Performance improvement, Performance analysis
- MS Office, Market research
Accomplishments
- Received the PCM Star(Best Engineer) Award.
- Given online training to more than 60 people at a time.
- District Champion in School level Quiz contest.
INTERPERSONAL SKILL
- # Ability to work hard and rapidly build relationships and set up trust.
- # Confident and Determined # Ability to cope up with different situations
- # The ability to work under pressure # Creativity # Team working skills
Hobbies and Interests
- Writing Diary
- Reading Encyclopedia
- Reading News Paper
- Reading Magazine
- Listening to Music
- Internet Browsing
- Cooking
Languages
- English
- Hindi
- Bengali
Personal Information
- Mother's Name: Sumitra Khuti
- Blood Group: AB+
- Date of Birth: 04/11/91
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Activities
- Organize a Blood Donation Camp.
- Donate books and clothes to needy people every year.
Languages
English
Timeline
Regional Service Manager
Galipoglu Hidromas India Mfg. Private Limited
11.2025 - Current
Area Service Manager
Galipoglu Hidromas India Mfg. Pvt. Ltd
10.2024 - 10.2025
Senior Service Engineer
Putzmeister India Pvt. Ltd.
01.2021 - 10.2024
Junior Manager - Service
Sany Heavy Industry India Pvt. Ltd.
08.2019 - 12.2020
Service Engineer
SCHWING Stetter India Pvt. Ltd.
06.2015 - 08.2019
Bachelor of Technology - Mechanical Engineering
West Bengal University of Technology (MAKAUT)
Diploma - Mechanical Engineering
W.B.S.C.T.E Govt. Jalpaiguri Polytechnic Institute
Diploma - Information Technology
Rashtriya Computer Literacy Drive (Govt. of India Regd.)
Auto CAD - Computer
HI-TECH (Govt. of India Regd.)
Certificate in Computer Application - Computer
HI-TECH (Govt. of India Regd.)
Computer Hardware - Computer
The British Institute (Govt. of India Regd.)
Madhyamik - Science
W.B.B.S.E Chatra Kunjarani Banibhabhan