SAHIBA SINGH

My role as a router at Global Centralized Commercial Servicing (GCCS) team at American Express gave me an opportunity to work with 70 + Global (including LAC, EMEA and JAPA) and corporate clients (including Cognizant, Oracle, Accenture and Amazon), where I am responsible for the maintenance of their corporate cards via the mode of e-mail(s). We provide a one stop solution to our clients at Global Centralized Commercial Servicing (GCCS). Over the span of 2 years, I have worked on software including Clic, Right Now tool, @work and @work reporting, GREG etc. Additionally, I am a part of the colleague engagement team at GCCS where, I engaged with my peer colleagues at the ground level, learnt about an employee’s well-being at work, held various fun / engaging activities to create a family-like bond among the employees.

• Responsible for reviewing loan applications according to rules and guidelines set by Fannie Mae, FHA, and Freddie Mac.
• 1 Year experience in international calling , customer service and Customer Complaint Resolution for US based clients.30-35 calls per day depending on workflow.
• Connecting with 3rd party mortgage partners based in the US such as insurance agencies ,HOA management & HOA through calling and email to verify , clarify and analyse documents of the client’s files.
• Instrumental in analysing both Homeowners and Project's Insurance policy to ensure they meet set guidelines. Accountable for reviewing project habitability and data collection .
• Involved in handling approving (Put Warranty) for eligible project for home loan post review.
• Reduced TAT through optimizing company's proprietary software application process flow.
• Coordinated with Project manager, HOA Board, US County Recorders, HOA Attorney for project related clarification through skillful communication.
• Proved successful working within tight deadlines and fast-paced atmosphere. Identifying issues, analyzed information and provided solutions to problems through JIRA.

• Responsible for handling overall activities related to vendor management, client servicing and data collection for the company
• Actively researched and resolved issues regarding integrity of data flow into databases
• Instrumental in updating organizational systems and subsystems to improve and streamline data collection
• Participated in requirements meetings and data mapping sessions to understand business needs.

• Wrote articles devoted to reporting news about the local area's music, different cultures, and love for food
• Interviewed community members for potential stories and ideas for writing assignments, related to the arts and entertainment community
• Revised and edited news stories as, they were written to meet the publication's high level of standards for reporting
• Participated in team-building activities to enhance working relationships
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment
• Identified issues, analyzed information and provided solutions to problems.