Gaurav Ambulkar
Pune
Summary
Customer service professional with extensive experience in enhancing performance and recovering lost customers. Strong organizational skills combined with a solid background in training and compliance. Proven track record of improving customer satisfaction through effective communication and problem-solving. Trained in industry regulations and best practices, ready to address any team or customer challenge.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist Email and Chat Support
Amazon Development Center India Pvt. Ltd.
Pune
09.2021 - Current
- Resolved technical issues by leveraging knowledge base and personal experience for timely customer resolutions.
- Provided primary customer support to external customers.
- Maintained customer satisfaction with forward thinking strategies focused on addressing customer need and resolving concerns.
- Exceeded expectation for Quality assurance scores and customer satisfaction.
- Guided purchasing decisions by clearly articulating product highlights and benefits.
- Trained new employees on processes related to 20 batches, enhancing their onboarding experience.
- Audited contacts to enhance adherence to time management guidelines.
Sales and Services Associate (Engineer)
United Medical Solutions (UMS) (Mindray)
Pune
07.2020 - 09.2021
- Managed 5 calls daily individual visit on site for Sonography Service and Application support and 5 daily calls for Sales support.
- Gathered information from CRM tools and engaged directly with customers to troubleshoot application and machine issues.
- Interacted directly with clients to understand their needs for sonography equipment.
- Asked probing questions to identify client needs and provided tailored assistance based on those needs.
- Coordinated immediate support for clients by dispatching necessary resources.
- Assessed situations to determine optimal course of action for resolving client issues effectively.
- Assist clients with variety of different payment issues.
- Prospecting is a critical sales skill that involves identifying and qualifying potential customers or clients.
Education
Bachelors of Engineering - Electronics And telecommunications Engineering
Rajashri Shahu Maharaj College of Engineering
Pune06-2020
Diploma - Electronics And telecommunications Engineering
D.Y.Patil Prastisthan Y.B. Patil Polytechnic
Pune04-2016
Skills
- Chat support
- Email support
- Technical support
- CRM systems
- Relationship management
- Customer Engagement
- Issue resolution
- Workflow Optimization
- Remote Customer Engagement
- Multitasking
- Time management
- Problem-solving techniques
- Written communication
Languages
- Hindi, Full Professional Proficiency
- Marathi, Full Professional Proficiency
- English, Full Professional Proficiency
Accomplishments
- Amazon India New hire orientation Award
- SDS Prime Best performer Award
- Jan & May ART Participant (08/2022)
- Peak Best performer Award (08/2023)
Projects
Automatic Underground Cable Tester, Automatic controller using Micro controller 8051, 05/2022 - 11/2023
Timeline
Customer Support Specialist Email and Chat Support
Amazon Development Center India Pvt. Ltd.
09.2021 - Current
Sales and Services Associate (Engineer)
United Medical Solutions (UMS) (Mindray)
07.2020 - 09.2021
Bachelors of Engineering - Electronics And telecommunications Engineering
Rajashri Shahu Maharaj College of Engineering
Diploma - Electronics And telecommunications Engineering
D.Y.Patil Prastisthan Y.B. Patil Polytechnic