SAHIL AGGARWAL
Delhi
Summary
Dynamic and results-driven Customer Support Associate with a proven track record at Transcom, specializing in customer relationship management, problem-solving, and effective communication. Adept at resolving complex customer inquiries with efficiency while ensuring high satisfaction levels. Recognized for adaptability, precision in error detection, and quality audits. Seeking to leverage expertise in enhancing customer experiences and improving operational efficiencies.
Overview
1
1
year of professional experience
Work History
Customer Support Associate
Transcom
03.2024 - 03.2025
- Provided customer and merchant support to resolve inquiries effectively
- Collaborated with multiple departments to address and solve complex customer issues
- Conducted follow-ups with customers to ensure satisfaction and resolution
- Resolved customer inquiries in a timely and professional manner
- Assisted quality analysts during audits to maintain high service standards
Education
Bachelor of Commerce -
Delhi University (School of Open Learning - SOL)
09.2024
Skills
- Customer Relationship Management
- Problem Solving
- Incoming Call Handling
- Active Listening
- Effective Communication
- Adaptability
- Error Detection
Languages
Hindi
English
Certifications And Achievements
Recognized as a high performer and consistent employee for outstanding service.
Timeline
Customer Support Associate
Transcom
03.2024 - 03.2025
Bachelor of Commerce -
Delhi University (School of Open Learning - SOL)
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