Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic
Snigdha Guha Roy

Snigdha Guha Roy

Kolkata

Summary

Experienced professional with a background in customer service, team leadership, and HR, currently managing international client relations at Amazon. Demonstrates strong communication, efficiency, and problem-solving skills, supported by an academic foundation in Electrical Engineering. Proven track record in leading teams and coordinating large-scale events.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Support Associate

Amazon
MUMBAI
05.2025 - Current
  • Resolved issues and addressed inquiries via phone and chat, ensuring customer satisfaction.
  • Collaborated with colleagues to optimize service quality and increase efficiency.
  • Kept updated on product and service offerings to provide precise information.
  • Engaged in training sessions aimed at improving customer service capabilities.
  • Created documentation for standard procedures related to frequent customer requests.

Customer Service Associate

Teleperformance
Kolkata
02.2024 - 05.2024
  • Resolved customer inquiries and complaints efficiently and effectively.
  • Maintained accurate records of customer feedback for quality assurance.
  • Demonstrated active listening skills when responding to customer questions and complaints.

Chief Human Resources Officer

Beyonders
Odisha
06.2022 - 11.2022
  • Created comprehensive HR strategies to align with organizational objectives.
  • Implemented employee engagement programs to improve workplace culture.
  • Facilitated training initiatives that enhanced staff skills and competencies.

Education

Bachelor of Electrical Engineering -

Netaji Subhash Engineering College
Kolkata, West Bengal
06-2024

Diploma - Electrical Engineering

Netaji Subhash Engineering College
Kolkata, West Bengal
01.2021

Skills

  • Team collaboration
  • Customer service
  • Issue resolution
  • Service quality improvement
  • Product knowledge
  • Customer relationship management
  • Effective communication
  • CRM Tools
  • MS Office

Certification

  • TVAS - Fundamental Industrial Electrical Skills 2023
  • Tata Power Skill and Development Institute, Jojobera

Languages

Bengali
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2

Affiliations

NSEC Sports Club I (Sports Secretary)

  • Managed events with 600 or more participants and 1,000 or more attendees
  • Coordinated logistics, budgeting, and volunteer teams

Timeline

Customer Support Associate

Amazon
05.2025 - Current

Customer Service Associate

Teleperformance
02.2024 - 05.2024

Chief Human Resources Officer

Beyonders
06.2022 - 11.2022

Bachelor of Electrical Engineering -

Netaji Subhash Engineering College

Diploma - Electrical Engineering

Netaji Subhash Engineering College

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Snigdha Guha Roy