Sahil Arora
Faridabad
Summary
Accomplished Flight Attendant offering over 7 years in domestic and international airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. History of 2.5 years working in Sales, Customer Support, & Market Research. Energetic, Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
9
9
years of professional experience
Work History
Cabin Supervisor
Air India Limited
11.2024 - Current
- Handled escalated passenger complaints professionally, taking proactive measures to resolve conflicts while preserving positive relationships with customers.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices related to cabin management.
- Provided exceptional customer service, resulting in increased passenger loyalty and repeat business.
- Assisted passengers with special needs or requests, demonstrating empathy and understanding while adhering to airline guidelines.
- Improved cabin safety by implementing comprehensive training programs for crew members.
- Streamlined pre-flight preparations to ensure timely departures and arrivals.
Inflight Supervisor
Tata Sia Airlines Ltd- Vistara
01.2018 - 11.2024
- Maintained current knowledge of personnel strengths, and completed training and tactical knowledge to effectively coordinate strategic and tactical plans.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated leadership skills in managing projects from concept to completion.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Flight Attendant
Tata Sia Airlines Limited
01.2019 - 09.2023
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Improved operations through consistent hard work and dedication.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Ensured safety and comfort of customers onboard aircraft.
Assistant Manager
GuestHouser
01.2017 - 12.2017
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Senior Executive
Urbanclap
07.2016 - 12.2016
- Resolved issues and recommended actions based on production and compliance reports.
- Identified issues with production, workforce and material sourcing and implemented successful solutions.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
Senior Executive - Customer Support
Grofers Pvt. Ltd
08.2015 - 07.2016
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Education
Bachelor's Degree - Commerce
Delhi University
Intermediate -
Greenway Modern Senior Secondary School
Matric -
Greenway Modern Senior Secondary School
Skills
- Customer Service
- Leadership
- Goal Oriented
- Cleanliness and sanitation
- Emergency care
- Hospitality service expertise
Languages
3,Intermediate (B1),5,Advanced (C1),5,Advanced (C1)
Personal Information
Title: Inflight Supervisor
Contact
Faridabad, Haryana 121001
Education
Roorkee,Roorkee,Delhi
Languages
3,Intermediate (B1),5,Advanced (C1),5,Advanced (C1)
Languages
- English
- Hindi
- Punjabi
Timeline
Cabin Supervisor
Air India Limited
11.2024 - Current
Flight Attendant
Tata Sia Airlines Limited
01.2019 - 09.2023
Inflight Supervisor
Tata Sia Airlines Ltd- Vistara
01.2018 - 11.2024
Assistant Manager
GuestHouser
01.2017 - 12.2017
Senior Executive
Urbanclap
07.2016 - 12.2016
Senior Executive - Customer Support
Grofers Pvt. Ltd
08.2015 - 07.2016
Intermediate -
Greenway Modern Senior Secondary School
Matric -
Greenway Modern Senior Secondary School
Bachelor's Degree - Commerce
Delhi University
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