Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Sahil Basutkar

Kanjurmarg, Mumbai

Summary

Skilled and results-oriented professional with expertise in D2C, B2C, and B2B Supply-chain Operations. Proven success in managing the 3PL logistics partners, handling Social Media and management escalations, implementing customer-centric approaches. Specialized in flash reporting to concerned stakeholders and managing process-related data to enhance operational & Logistical efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sr Executive : Key Accounts Management

Bluedart
11.2024 - Current
  • Manage key accounts for Nykaa B2B business across Pan India, handling a portfolio valued at ₹1.5 crore.
  • Build client relationships and resolving queries related to Logistics, finance, technology, and providing backend customer support.
  • Engage in cross-selling and up-selling of logistical solutions to drive account performance and contribute to overall business growth.
  • Maintaining loss records and reconciling goods through regular follow-ups with internal & external stakeholders.
  • Act as a backup manager for colleagues handling Nykaa B2C accounts by providing support with B2C report circulation, operational follow-ups, NDR management, social media & management escalations from client.


Warehouse & Logistics Executive

Aza Fashions
06.2023 - 10.2024
  • Part of Control Tower team
  • Optimize B2C supply chain processes and enhance overall operational efficiency.
  • Oversee and manage domestic 3PL logistics partners.
  • Handle Customer social media & Management escalation cases concerning to Supply-chain department.
  • Responsible for onboarding the CRM system for Procurement team and ensuring its integration by coordinating with the Product team.


Central Operations Executive

Grab A Grub LTD (Reliance Subsidiary)
06.2020 - 05.2023
  • Involved in B2C quality control projects related to Fleet and manpower
  • Daily / Monthly Circulation of Logistics Reports to concern stakeholders.
  • Maintenance and analysis of Operations Performance reports and identify .
  • Handle Management / Customer Escalation concerning Central B2C Operations.

Operations Executive

Ovenfresh
06.2019 - 03.2020
  • Management of firm's Ecom website
  • Dispatch B2C Orders (PAN Mumbai)
  • Handle Customer Escalation.

Education

Distance MBA - Operations & Supply Chain Management

Welingkar's Institute of Management
Matunga, Mumbai
07.2025

B.COM -

Kirti M. Dongursee College
03.2023

HSC -

Kirti M. Dongursee College
03.2019

SSC -

LES V.N SULE English Medium High School
03.2017

Skills

  • Adequate Ecommerce Business Knowledge
  • Optimize and manage end-to-end logistics processes, from first mile to last mile, across D2C, B2C, and B2B verticals
  • Handling Social Media & Management escalations
  • Maintaining customer satisfaction & Business Growth
  • Ensuring data integrity & Report adherence
  • Strong Followup with Internal & External Stakeholders

Certification

  • MS CIT Computer Course, 05/2018
  • GRAB CHAMPS Award, 11/2021, For service & dedication
  • GRAB Above & Beyond Award, 03/2022, For determination and efforts in achieving goals

Languages

English
Hindi
Marathi

Timeline

Sr Executive : Key Accounts Management

Bluedart
11.2024 - Current

Warehouse & Logistics Executive

Aza Fashions
06.2023 - 10.2024

Central Operations Executive

Grab A Grub LTD (Reliance Subsidiary)
06.2020 - 05.2023

Operations Executive

Ovenfresh
06.2019 - 03.2020

B.COM -

Kirti M. Dongursee College

HSC -

Kirti M. Dongursee College

SSC -

LES V.N SULE English Medium High School

Distance MBA - Operations & Supply Chain Management

Welingkar's Institute of Management

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Sahil Basutkar