Sahil Bohra
New Delhi
Summary
Results-driven professional with a proven track record at BT Group India in invoice management and data analysis. Successfully enhanced billing accuracy and compliance while fostering strong customer relationships. Adept at team collaboration and problem resolution, consistently achieving performance targets and delivering impactful service performance reports.
Overview
2
2
years of professional experience
Work History
CDM SUPPORT
BT Group India
Gurgoan
08.2024 - Current
- Raising invoice requests for BT contracts or products.
- End-to-end invoicing and timely delivery of invoices to customers of BT Business contracts.
- Assisted Customer Delivery Managers in preparing and updating Monthly Service Review (MSR) decks, consolidating performance metrics, SLA adherence, and billing summaries.
- Coordinated with internal teams to gather service consumption data, and validate billing accuracy for customer accounts.
- Supported monthly billing cycles by reviewing usage reports, identifying discrepancies, and ensuring the timely resolution of billing issues.
- Generated and maintained weekly/monthly reports on service performance, incident volumes, request fulfillments, and billing status.
- Collaborated with finance and operations teams to ensure accurate invoicing and alignment with contractual terms.
- Assisted in customer calls by taking meeting notes and tracking action items related to service and billing.
- Drafted and reviewed customer-facing communications, including billing clarifications, and service summaries.
- Monitored open service requests, ensuring timely resolution and stakeholder updates.
- Ensured adherence to internal delivery processes, billing compliance standards, and audit requirements.
- Utilized tools like, Excel, and SharePoint for data tracking, reporting, billing validation, and presentation creation.
- Updated internal dashboards with real-time service metrics, billing insights, and customer feedback.
SPORTS LEADER
Decathlon sports pvt ltd
06.2023 - 03.2024
- Managed a diverse team of 15 individuals across multiple stores.
- Organized and maintained product displays to enhance visual appeal.
- Collaborated with team members to ensure efficient store operations.
- Developed a new online booking distribution system, enhancing overall profitability.
- Surpassed performance targets by 20% through dedicated efforts in sports management.
- Coordinated sporting activities and events to promote physical awareness.
- Organized cleanup drive in Dwarka with 550 registered participants.
- Recognized twice as best cashier of the month, achieving 99-98% customer satisfaction ratings.
- Performed cycle counts and monthly inventory audits.
Education
Completed secondary and higher secondary education - commerce
Shiv Vani Model Sr Sec School
Mahavir Enclave, Palam Dabri Road04-2020
B.B.A -
IITM
janakpuriSkills
- Invoice management
- Data analysis
- Service performance reporting
- Contract compliance
- Billing reconciliation
- Customer relationship management
- Team collaboration
- Event coordination
- Data management
- Problem resolution
Accomplishments
- Secured multiple medals for my school in different sporting events, like basketball, throwball, volleyball, and boxing
- Presented with three letters of recommendation from my college teachers for exceptional attentiveness and performance during lectures and tests
- Awarded as the best cashier for the Decathlon Dwarka store
Affiliations
- I enjoy sports, traveling, working out, listening to mood-uplifting types of music, gaming, and sharing a great meal with my friends
Timeline
CDM SUPPORT
BT Group India
08.2024 - Current
SPORTS LEADER
Decathlon sports pvt ltd
06.2023 - 03.2024
Completed secondary and higher secondary education - commerce
Shiv Vani Model Sr Sec School
B.B.A -
IITM
Similar Profiles
Saurabh Kumar TripathiSaurabh Kumar Tripathi
Quality Assurance Engineering Specialist - Senior TE - RAN at BT e-Serv India Pvt. Ltd.-BT GroupQuality Assurance Engineering Specialist - Senior TE - RAN at BT e-Serv India Pvt. Ltd.-BT Group
Debmallya LaskarDebmallya Laskar
Financial Control Analyst, General Ledger –Record to Report at British Telecom (BT-E-serve India)Financial Control Analyst, General Ledger –Record to Report at British Telecom (BT-E-serve India)
Ajay Babu DarnaAjay Babu Darna
Software Engineering Specialist at BT E-Serv India Pvt LtdSoftware Engineering Specialist at BT E-Serv India Pvt Ltd
Sam KuperSam Kuper
Data Scientist at Acme Packet Inc.Data Scientist at Acme Packet Inc.
Navdha SharmaNavdha Sharma
Sr. Manager- Social Media & Communication at CIN UniverseSr. Manager- Social Media & Communication at CIN Universe