Sahil Desai

Detail-oriented Quality Auditor with hands-on experience in conducting purposive sampling audits focused on sales process compliance, customer experience, product accuracy, and mandate adherence. Skilled in evaluating customer interactions—calls and chats—to identify gaps in compliance, service delivery, and transfer protocols. Proven track record in handling client escalations by assessing calls, documenting findings, offering actionable feedback, and sharing performance improvement. Adept at preparing audit reports, highlighting inefficiencies, and collaborating with process stakeholders to ensure continuous quality enhancement.

• Assisted customers with inquiries regarding products and services.
• Resolved customer complaints through effective communication and problem-solving.
• Educated customers on product features and benefits during interactions.