Summary
Overview
Work History
Education
Skills
Certification
Strengths And Traits
Accomplishments
Timeline
Generic

Sahil Jain

Gurgaon

Summary

Dynamic IT professional with extensive experience at Concentrix as a Hardware Support SME, excelling in hardware troubleshooting and customer escalation handling. Proven ability to manage high-volume issues while delivering effective server configuration and maintenance. Strong team collaborator with a solid foundation in networking fundamentals and a commitment to continuous learning.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Hardware Support SME

Concentrix
05.2022 - Current
  • Acted as floor support and escalation SPOC for Dell hardware queries.
  • Led troubleshooting sessions for system disassembly and reassembly.
  • Delivered real-time support for hardware and software issues.
  • Managed high-volume escalations and coordinated bulk system complaints.

Server Administrator

Alstonia Consulting LLP
11.2021 - 05.2022
  • Installed servers in data center racks and configured operating systems (Linux/Windows).
  • Managed Active Directory configurations and performed basic storage server administration.
  • Maintained system health and resolved infrastructure issues efficiently.

Freelance IT Support & Upskilling

Freelance
09.2020 - 11.2021
  • Delivered basic IT support to local businesses, including hardware setup and OS installation.
  • Developed lab environment to strengthen Linux and networking skills.
  • Completed CCNA training and engaged in online server management workshops.

Education

Bachelor of Computer Applications -

LPU
Phagwara

Diploma in Electronics & Communication -

Govt. Polytechnic Sonipat
Sonipat

12th Grade -

HBSE

10th Grade -

CBSE

Skills

  • Hardware troubleshooting
  • Linux installation and maintenance
  • Server configuration and management
  • Active Directory administration
  • Storage management
  • Networking fundamentals
  • Remote desktop support
  • Ticketing systems management
  • Customer escalation handling
  • Team collaboration

Certification

  • CCNA Training, DUCAT, Noida, 6 months
  • Power Plant Familiarization, Panipat Thermal Power Station

Strengths And Traits

  • Strong troubleshooting and analytical skills
  • Quick learner and tech-savvy
  • Good communication and leadership skills
  • Reliable, honest, and hardworking
  • Proven leadership in escalations (client-recognized).
  • Dell hardware specialist with award-winning mentorship.
  • Analytical, tech-savvy, and customer-focused.

Accomplishments

  • Awarded twice as a best-case mentor
  • 1 time awarded as an extra mile performer
  • Appreciated by Dell clients for escalation handling

Timeline

Hardware Support SME

Concentrix
05.2022 - Current

Server Administrator

Alstonia Consulting LLP
11.2021 - 05.2022

Freelance IT Support & Upskilling

Freelance
09.2020 - 11.2021

Bachelor of Computer Applications -

LPU

Diploma in Electronics & Communication -

Govt. Polytechnic Sonipat

12th Grade -

HBSE

10th Grade -

CBSE

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Sahil Jain