Sahil Kalla
Jammu
Summary
Ambitious Business Development Executive well-versed in recruiting, developing and retaining top-performing teams. Practiced in building strategic relationships to facilitate key business initiatives. Advanced knowledge of change management protocols and merger integration.
Overview
11
11
years of professional experience
Work History
Business Development Executive
Parma Hikvision India Pvt Ltd.
Jammu
03.2020 - Current
- Conducted market research and identified potential business opportunities.
- Participated in trade shows, conferences, and other events to promote company's products or services.
- Established strong relationships with key decision makers within client organizations.
- Participated in meetings with senior executives to discuss strategic objectives related to business development initiatives.
- Developed and implemented strategies to increase customer base and revenue growth.
- Maintained a database of contacts from prospective clients for future follow-ups.
- Created presentations on the company's services, products, pricing plans and marketing campaigns.
- Researched customer feedback regarding products and services offered by the organization.
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
- Developed growth plans by identifying key clients, key targets, and priority service lines.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Listened to customer needs to identify and recommend best products and services.
Sales Executive
Future Generali India Insurance company Ltd.
Jammu
11.2017 - 02.2020
- Generated reports to summarize sales performance metrics and present findings to management team.
- Attended industry events to build relationships with key contacts in the field.
- Cultivated relationships with existing customers to encourage repeat business.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Monitored feedback from customers regarding product quality and suggested improvements accordingly.
- Created brochures and newsletters to promote products or services.
- Implemented processes for cross-selling products or services based on customer needs.
- Contacted current and potential clients to promote products and services.
- Monitored market trends, competitor activities, and product developments to adjust sales strategies accordingly.
- Maintained knowledge of sales and promotions, return policies and security practices.
Technical Support Executive
Accurate Surveillance India pt. ltd
New Delhi
12.2013 - 10.2017
- Trained other team members in resolving complex technical issues that require specialized knowledge or skills.
- Resolved technical queries related to product features, functionality, installation and configuration of software applications and cctv products.
- Reviewed existing processes for providing technical support to determine areas that need improvement.
- Analyzed user feedback from surveys to identify areas where improvements can be made in terms of service delivery.
- Created detailed documentation of technical problems encountered by customers and solutions provided.
- Tested and evaluated new technology for potential use in the business.
- Reported any recurring technical issues to management for further investigation and resolution.
- Provided guidance on best practices for using different applications related to the product and service being supported.
- Provided technical support to customers via phone, email and remote access tools.
- Developed and maintained customer relationships through effective communication and problem solving skills.
- Developed and managed third-tier resolution process to resolve issues originating from customer retention team.
- Developed team support strategies and service goals for busy contact center.
Education
Bachelor of Computer Applications -
Manav Bharti University
Solan Himachal Pradesh05-2013
Skills
- Order Management
- Business Development
- Customer Relationship Management
- Marketing leadership
- Team Leadership
- Legal implications knowledge
- Fast Learner
- Time Management
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Business Development Executive
Parma Hikvision India Pvt Ltd.
03.2020 - Current
Sales Executive
Future Generali India Insurance company Ltd.
11.2017 - 02.2020
Technical Support Executive
Accurate Surveillance India pt. ltd
12.2013 - 10.2017
Bachelor of Computer Applications -
Manav Bharti University
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