Sahil Khan
Bengaluru
Summary
Proactive Floor Manager with expertise in team leadership and customer relations. Known for enhancing customer satisfaction and optimizing staff performance through effective training and communication.
Overview
3
3
years of professional experience
Work History
Floor Manager
ORZUV DINER
Bangalore
03.2023 - Current
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Managed team schedules to optimize staffing levels during peak hours.
- Trained new employees on service protocols and company standards.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Conducted regular staff meetings to communicate updates and promote teamwork.
- Maintained a safe, clean and organized floor environment.
- Promoted teamwork among team members by encouraging collaboration on projects or initiatives.
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Ensured that all staff members adhered to safety guidelines and regulations.
- Participated in meetings with upper management to discuss progress reports or operational updates.
- Coached team members on customer service techniques and provided feedback on performance.
- Assisted in developing promotional strategies to increase customer engagement and retention.
Education
Master of Arts - ARTS
K U
SRINAGARSkills
- Team leadership
- Customer service
- Customer relationship management
- Staff scheduling
- Operational management
- Proactive problem solving
- Data management
- Friendly, positive attitude
- Customer relations
- Communication
- Effective communication
Languages
English
First Language
Hindi
Beginner
A1
Timeline
Floor Manager
ORZUV DINER
03.2023 - Current
Master of Arts - ARTS
K U