Gardening
Sahil Khanna
BPO And KPO || Logistics || Manager
Kharar,PB
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Assistant Manager
Vatic Global Logistics
09.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Assistant Manager
Commercial Trucking Process(US)
01.2021 - 08.2024
- Organized schedules, workflows, and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock on hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Enforced company policies and procedures to strengthen operational standards across departments.
Senior Sales Executive
Tie Info Solutions
01.2017 - 01.2020
- Interaction Areas:
- English
- Hindi
- Punjabi
- Expanded new business with implementation of effective networking and sales strategies.
- Presented products and features to customers, responded to concerns and redirected objections.
- Negotiated contract terms, conditions and pricing for sales.
- Developed new business opportunities and partnerships.
Technical Support Representative
World Computer Support
01.2015 - 11.2016
- Handled customer service issues by providing guidance or escalating for advanced support.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Served as first point of contact for incoming technical service calls and emails.
- Demonstrated advanced product knowledge to solve customer issues.
Sr, Business Development Manager
Indian Mesh Pvt Ltd
01.2011 - 12.2014
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Established new customer accounts using negotiation and sales closing abilities.
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
Education
Higher Secondary - Arts
Himachal Pradesh Board
Shimla04-2009
Matriculation - undefined
Himachal Pradesh Board
Shimla04-2007
Skills
Market demand forecasting
Client engagement skills
Consumer insights research
Sales enhancement techniques
Team leadership
Customer relationship development
Sales strategy development
Client acquisition strategies
Certification
Basic Computer Course
Interests
Cooking
Travelling
ACTIVITIES AND HONORS
Pursuing Bachelor of Arts (B.A) Basic Knowledge of computer
Hobbies
Knowing Surroundings.
Enhancing linguistics skills
Timeline
Assistant Manager
Vatic Global Logistics
09.2024 - Current
Assistant Manager
Commercial Trucking Process(US)
01.2021 - 08.2024
Senior Sales Executive
Tie Info Solutions
01.2017 - 01.2020
Excel
05-2016
Technical Support Representative
World Computer Support
01.2015 - 11.2016
Basic Computer Course
05-2011
Sr, Business Development Manager
Indian Mesh Pvt Ltd
01.2011 - 12.2014
Matriculation - undefined
Himachal Pradesh Board
Higher Secondary - Arts
Himachal Pradesh Board