Summary
Overview
Work History
Education
Skills
Interests
Timeline
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SAHIL KUMAR

Software engineer
Ghaziabad

Summary

My Career in IT spans across 2+ years inclusive of Hands-On in the infrastructure architecture, data centers and servers.

Experience with Windows and Unix Operating systems.

Monthly Microsoft released patches deployment in 2008, 2012, 2016 and 2019 OS Servers through various methodologies.

As a Wintel Engineer, other than patching of servers, I have got numerous opportunities to learn and implement various aspects of windows administration by performing daily health checks on the servers.

Experienced in Patch management, handling incidents on windows servers and VMware infrastructure.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Senior Analyst

Capgemini
09.2021 - Current


  • Accountable for proper running of client servers after every installation.
  • Involved in Installing monthly patches in various OS servers.
  • Working on various CTASK and RITM’s raised by client end related to windows administration.
  • Providing proper resolution to various auto logged incidents related to issues in the servers.
  • Achieving 100% SLA for all the Incidents, CTASK and RITM’s raised.
  • Communicating with Clients on a regular basis to provide timely updates with regards to the Status of the Application.
  • Involved in the Technical review of the requests by verifying the Source, Requirements by client, Patching Complexity and SLA’s
  • Setting up calls\net-meetings with the customers for any issues in applications\installation instructions\dependencies issues.
  • Responding pro-actively to customer queries with feasible and accurate suggestions
  • .Running daily health check on the servers and sending the consolidated reports to client and other teams.
  • Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
  • Mentored junior analysts, fostering professional development while enhancing overall team performance.
  • Create and maintain SOP’s and conduct refresher sessions in equal intervals.


Education

Bachelor of Engineering - Computer Science

Chandigarh University
Chandigarh, India
08.2017 - 05.2021

Skills

Windows

Active directory

Monitoring

Patching

Incident handling

Scripting

SPLUNK

TEM console

Interests

Travelling

Cooking

Football

Music

Timeline

Senior Analyst

Capgemini
09.2021 - Current

Bachelor of Engineering - Computer Science

Chandigarh University
08.2017 - 05.2021

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SAHIL KUMARSoftware engineer